PENN Play 17+

This is why I go to Ameristar! Because of free hotel rooms so I spend my money in the casino. You say any day any night but it’s bull!! Add on fees no we’re sorry but you came at a time when people wanted to come so it’s not free!! You’re telling me to stay at the basic package for free then if I want a room with whirlpool I have to pay!! You’re branding only has a two year life cycle when Nebraska casinos are up and running. If you want repeat business you treat the small customers like everyone else.

In regards to the Skybar, I’m not sure why you let the good people go… RACHAEL was very cordial understanding and managed that restaurant very well and not like it is at the present time. The poor waitresses and bar people were so stressed and constantly complaining and was sad to hear, I’ve been coming to this casino since day one and I’ve seen really really good and I’ve seen extremely poor and right now. Whoever is micromanaging the upstairs restaurant doesn’t seem very qualified. I speak from experience as I was a customer relations person for GM and Hummer for over 15 years. and it’s very sad to say that fingers are pointed at people when actions weren’t really done speaking about myself. I was accused of picking up someone’s plate when all I did was take a picture after the lady offered me the appetizer several several times and it was seen by one of your host, Cindy and my company that assisted me at the time of the St. Patrick’s Day dinner I don’t like being accused of something I don’t do and giving a threatening warning that if anything happens again, I’m banned from this casino so when someone says, please review a tape it doesn’t take a rocket scientist to do that just please put yourself and my mind at ease and just do a simple task that’s all!!! I really enjoy coming to this casino for it’s only 15 minutes away from my home so let’s keep everybody’s trip very pleasurable!!!

Despite earning a good amount in PENN Play rewards I am unable to actually use the rewards as it states I can in the PENN Marketplace. The error message when I try to checkout with my cart states to contact the PENN support email, which has never responded to any issue that I have had.

Additionally, after the big update to the Sportsbook app, PENN generated a second PENN Play account and number for me on the same email. Now when I earn rewards they go to this new account which I can’t access as it has the same login email, and the funds in my original account are set to expire since I am not “earning” PENN cash on this account in the allotted 30 day window. Despite many attempts to contact support, I have received no response on this issue either.

A big part of me using PENN for gambling was the rewards system they offered. Since this rewards system doesn’t seem to work as intended at the moment, and with the frankly concerning lack of support they offer I no longer feel comfortable using PENN.