Korean Air My 4+

Your own personal travel app

Korean Air Lines Co,. Ltd

    • 4.5 • 1K Ratings
    • Free

Description

■ Features
- Booking, check-in, and ticketing
- Personalized travel info per itinerary
- View the cabin of your aircraft with the 360° VR experience
- Real-time flight info via the app's push notification
- View baggage load status
- Login by using PIN number or biometric authentication
- Confirm boarding pass and SKYPASS card offline

(iOS) We recommend that you upgrade to the latest version of Korean Air’s app for the newest features and fixes. Compatibility: Requires iOS 12, watchOS 5 or later.

What’s New

Version 1.7.3

- Minor bug fixes and functional enhancement

Ratings and Reviews

4.5 out of 5
1K Ratings

1K Ratings

Iceman 99 ,

Korean air

Always there to try and help for any reason.
Good quality people working on the ground and in the air.

Developer Response ,

Thank you so much for your 5-star review!!💙 We will keep up the hard work to serve you better🛫

Wabbapets ,

Downgraded

I don’t understand why we had to download a new app instead of update. Here are my problems:
1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward.
2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME.
3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back.
4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was.

I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.

Developer Response ,

We are sorry that your experience did not meet the expectation, and most of all, thank you for your detailed feedback. We have noticed the permission issue and it is now fixed in the latest version.
We have moved to a new application platform along with evolution of the new booking system, and we believe this may brought some confusion to our customers. We apologize any inconvenience caused. Also, we are looking into the suggestions raised and will apply them as soon as possible.

We will work hard to make the experience better, and we hope to have you back as our customer.

Sdub22 ,

Boarding pass disappeared from front screen

Once we checked in to board at the front, we headed into the airplane. The boarding passes disappeared from the main screen but alas, the staff needed to scan boarding passes one more time right in front of the plane and we could not enter because according to the app we had checked in. We were stopped and could not enter the vessel. The staff had to return to the front and print out physical copies. This UX defeated the whole purpose of the app so much so that it needed a physical copy printed. Terrible unnecessary stress.

Developer Response ,

According to our investigation, paper(physical) boarding passes throughout your journey were issued at the time of check-in at the Los Angeles airport which means that mobile boarding passes were became invalid from that time on. We do apologize if necessary guide was not provided. If your experience was different than our finding, please send us some more details(user ID, reservation number etc.) to appmaster@koreanair.com for further investigation. Sorry again for the inconvenience and we will try our best to serve you better next time.

App Privacy

The developer, Korean Air Lines Co,. Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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