Jeep‪®‬ 4+

I love the app, but there is times (can count on both hands) that the app doesn’t start the car. For what reason? Just says it failed. The point for the auto start is to keep from getting in a cold car. These days seems more often your getting in a cold car then not.

Now I have received an email that my app will no longer work unless I pay $25 a month or $250 up front for a whole year. This includes my remote start and my navigation. Why show me the stuff/add it if you’re going to charge me such a high price for it. I have another manufactures car and it’s only $10 a month but free for the first 3 years. WTH!!!

Guess I will look for a auto start for the car and continue to use my phone for the nav.

Thanks for reaching out to us. We appreciate your feedback and have documented them within our system. If you have any additional comments or concerns, please email us at socialmedia.uconnect@fcagroup.com ~ Jivona

The old Jeep app worked just fine for me and had basic information about my 2020 Jeep grand Cherokee. I had my Jeep serviced today and went to the app to see if everything was update but to my surprise the old app is not supported any longer and the application directed me to Apple Store to download the new one. I did all that and low and behold it was like I never existed and neither did my vehicle. So went thru the account sign on screen and entered the last 8 digits of my vehicle and like others have mention, it said there was an issue and it directed me to call an agent. Thought I was calling someone at Jeep, but nooooo! Call was to Sirius agent to sell me their services. After several minutes of listening to the agent I advised him I only wanted the basic service. So he connected me to Jeep rep. But that was as useless as the Sirius agent. So she directed me to Uconnect line. After 10 minutes on hold I gave up. Uncle!

All I wanted was the basic services with my cars maintenance records and basic info. I didn’t think that was too much to ask for but it seems to be a big deal! Is this the way Jeep runs their business with trickery and misleading information? Last Jeep for me.
LDLOVE

Hi, we apologize for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via socialmedia.uconnect@fcagroup.com and we will be happy to help. ~Michael

FCA forced everyone to use this app for their unconnect services, including RAM truck owners like myself. I could care less if it’s a Jeep app, FCA, whatever…if I actually worked. Think about this… people spend ungodly amounts of money on their vehicles and they include this functionality that you have to pay $15mo just to use the remote lock and unlock features, and the app cannot even do that half the time. It’s absolutely shameful that a company like FCA is raking in money hand over foot and under delivering on a simple mobile app! None of the preferences stick such as adding the unlock button to the front page, it logs you out half the time and requires you to renter your entire user name and password even when you selected it to save, a good portion of the time it just sits there and spins when you hit the unlock button, then it says failed, but even when it says failed, half the time the locks are unlocked. So guess what? You have to manually check to see because the app sure as crap won’t tell you if your vehicle is secure or not. I am DONE paying $15mo to fight with this awful app that I’m pretty sure a grade schooler could have coded better.

Greetings, we apologize for any dissatisfaction. You should not have failures, or they should be very rare when trying to use remote features. Our team would like to look into this matter further on our end. When you have a moment, please send us an email to socialmedia.uconnect@fcagroup.com. Within this email, please include your VIN and the type of mobile device you are using along with its operating system. ~Rob