OMNI CCU 4+

I liked the old app much better. This new app is way too busy and may have the same functionality but I can’t even stand it because it’s not as organized and pleasing to the eye. It’s also very annoying that now that I’ve downloaded the new app, all of my alerts that I had set up on my accounts are no longer functioning. I called the credit union and was told that they (account alerts) won’t be back functional for awhile because your staff has to hand enter the information....seriously??!! Everyone I know with banks and other credit unions have a functional app AND alerts...and have had those things for awhile now. I had just gotten my alerts set so that they worked well for me and now they are gone, hopefully you all get this new app working better than it is now. Truly bummed.

Thank you so much for your feedback. We apologize for any inconvenience this may have caused. In the switch to Digital Banking, Account Alerts did not transfer over. Luckily, it's a few simple steps to get them set up:

• Once you’ve logged into Digital Banking, select the account you want to set up alerts.
• Select “Alert Preferences” from the menu.
• Select the type of alert you want (balance or transaction) and complete the required fields.
• Select “Add Alert” to save.

Please feel free to visit our Digital Banking FAQ’s, or give us a call at 866-666-4969. https://www.omnicommunitycu.org/DigitalBanking/FAQ.php

The service at The drive-through is always a long wait even when I’m being waited on to cash a check or deposit money or to get money it’s still a long wait they do not have enough employees that’s probably the problem other than, the credit union great.

Thank you so much for your review! We really appreciate you taking the time. I am very sorry for your wait at the drive-through. Recently we have had a large increase in those transactions. With that said, we are trying to address your concern to better serve you. Thanks for being an OMNI member!

In typical retail fashion, an “upgrade” is just a different look with even more problems than before. The previous app was easy to navigate and easy to tell what the transactions were and where they were originating from. This new app erases all of that. It feels convoluted and overly complex. On a good number of my transactions, I can’t even tell where they’re from without tapping on the transaction itself. The transfer process between members is also now more complicated than it needs to be, requiring sets of suffixes and numbers that I’m not ever sure where they come from, rather than simple the name and account number you were transferring to. I thought maybe I’d get used to it after awhile, but I haven’t. It’s still just as infuriating today as it was when I downloaded the new app. To sum it up, it’s extremely disappointing

Thank you for your feedback, and we want to help you make the most of our new app. Please contact 866-666-4969 and our team will be able to answer your questions and provide assistance on how to use our new app.