Community by myQ 4+

I wish I knew that this existed

I don’t know why there has not been a separate post informing the residents of this app. It may have been buried in the Smart Rent information, but no one I know made it that far! I was trapped in the stairwell when I didn’t have to be. Please send out a community wide email so that tenants don’t have rig the doors so that they can get back into the building which unfortunately allows people who do not belong here access. If you belong here, a resident will be able to open a specific door to allow children, girlfriends, friends etc. a way to get in.

As a resident, I’m here to tell you that other residents are clueless about this extraordinary feature. I wasn’t feeling the Smart Rent installation, but now I am understanding just how deeply it changed the experience of living here.

Developer Response ,

Good Morning! Thank you for sharing your experience! We are so happy that myQ Community has made access simple for you and your visitors! I would like to learn more about your community and how we can help the other residents that don't have access. I am reachable at customersucces@liftmaster.com. Look forward to speaking soon. - Albree Perez, Community Customer Success Manager

MyQ for Apple Watch

MyQ for Apple Watch is a very useful App. I use it every day to open and close our 2 garage doors. However, it has always had a dangerous flaw. When you have 2 garage doors, the user is not able to select the garage door they want to use, and have that door always stay on the screen. I use the second door on my Watch which means that I must slide to the door that isn’t showing by default. That is no big deal, but after sliding to that door it won’t stay on screen…in a few seconds the screen slides back to the first door. That is not only inconvenient, but dangerous! If I am driving and want to get the correct door poised

to open by sliding to it…the screen will snap

back to the 1st door before I am able to use the desired door. This is an unnecessary, and dangerous distraction. The user should be able to select either of the 2 doors and expect it to remain on the screen until the user wants to select the other door.

Please correct that one flaw. Otherwise, it is a great app!! Thanks!

Works Well - No Loner a Skeptic

When our HOA implemented this system to reduce expense associated with having guards at the front gate I had concerns about the change. Since the I have come to accept and even appreciate the efficiency of this system. It has worked well with the RFID tags placed on our vehicles and has been great when visiting with a rental car. So far it has exceeded my expectations. I will say, however, that when relying only on a cell phone to enter, I am a bit concerned that forgetting my cell phone will create an issue. The ability to use the kiosk to “phone a friend” helps alleviate this concern. So far so good. At this time, in the infamous words of “The Monkeys”, I’m a Believer!

Developer Response ,

Thank you for the 5 star review and testing out the myQ Community app. We love hearing this type of feedback! If you need anything or have any future recommendations, we are reachable at customersuccess@liftmaster.com. -Albree P., myQ Community Customer Success