Optimum 12+

Doesn’t work if you are a cable TV only customer

This app requires you to be both an Optimum TV and Optimum Online customer, even though it is an Optimum TV related product. The app attempts to check that you are home by only working if connected to an internet connection that is your Optimum Online WAN IP. However, Optimum now has ISP competition in many areas. So if you are an Optimum TV customer, but your internet is through a different (better) ISP, this app is useless to you as a TV subscriber.

This app should be updated to get with the times. Optimum no longer has a service monopoly in many areas. I understand content agreements are worked out in a ways that you need to make sure people are using this from multiple out of home areas. All th modern over the top services have figured this out, Optimum need to figure it out as well.

Optimum should also make this app available for Apple TV without being an Altice One customer. It’s time to give up on the forced cable box subscription model. Again, there’s competition all over, and Optimum is going to loose customers to other ISPs and over the top TV providers if they start competing with compelling functionality and features.

Developer Response ,

Hi -We'd be happy to answer any questions you have. Please feel free to reach out to us here: AppSupport@AlticeUSA.com. Thanks!

Awful - Developers need to use KISS method - new and pretty does not equal better

Where do I begin? The Guide needs to be resimplified and if you’re looking for a show that’s coming on in the next half hour, allow us to switch to that channel from the guide wherever we are on the time schedule. When going back to the guide after looking at a show’s details, go back to where we left off, not the beginning! How hard is that concept? When searching, need to sort by most recent first, regardless of the channel. Why are you listing shows scheduled a week away before those on today or tomorrow? In short, perhaps some user input before implementing this app would have been a good idea. Once again, Optimum shows its disregard for its customers. Always feel like Optimum is shoving whatever suits them down our throats making us feel like pennies waiting for change. UPDATE: Based on my review which echoes that of others and vice versa, the developers have no interest in what the user needs/wants may be. Ready to cut the cord soon anyway. So much good content available in streaming services for a better price. For what we pay for cable, a useful app is minimally expected.

Can’t schedule a recording

Still can’t schedule a recording from the app! This has been about a year now. Forgot to record at home, went to try from the app and it’s not allowed? What’s the point of having the app? The old app, I’d do all my recordings from, now I can’t use this at all. Worthless! - Old review that still stands. Can’t schedule recordings, the guide is so hard to read on the phone since 1/2 of the screen is taken up by the channel name, and I could go on and on. I think of you read the other reviews you will get the idea...steer clear and if you can, not just if the app but the company as well. - I can’t explain how much I wish we had other options available to us in our area but alas, we are stuck with these money hungry losers. Raising rates during a pandemic MULTIPLE times is bad enough but then not providing consistent service for our kids, teachers, work from home folks and people in general is (hopefully) a class action suit waiting to happen. Respect your customers, lower your rates, give us service that actually works and I can’t believe I’m going to say this because it was so bad, but give us the old app back!

Developer Response ,

Thank you for taking the time to reach out to us with a review. We'd definitely like to address your concerns in regard to the app and it's functions. Please email us back at AppSupport@Alticeusa.com and reference conversation number “175392305” so we could gather some account information and more details on the exact issues you need assistance with. ^Mark