Pavlok 12+

Life changing alarm for deep sleepers and outstanding customer service!

This device has been a complete life saver for me! I used to set 3-5 regular alarms and sleep through ALL of them for hours. This wakes me up!! I had an older version and after about a year I had an issue with it and customer support was absolutely amazing!! I was seriously blown away by the amount of effort they put into walking me through a reboot of my device via the chat service (which by the way was in the middle of the night) just so I could be sure to wake up on time for work the next day. Then they went even further to schedule a virtual call with me AND the sent me a newer watch! I recommend this device wholeheartedly and their customer service has made me a customer for life!

Pavlock Device & App

The app is pretty easy to use and I haven’t had many issues; My biggest issue is that after I have opened the app, stopped (not snoozed) the alarm, and remove the device…it will continue to go off over and over. I have had to turn off the alarm entirely to make this pattern stop. Unfortunately, I will occasionally forget to reset as it is “suppose to” go over everyday…but won’t if turned off; This also absolutely drains the life out of the “5 days long” device battery. I realize the alarm issue may be a user error, but i am unsure as I can’t seem to find anything related to this within the app.

The device itself is good and I do not have much to complain about. I do wish it had a clock on it though, especially with how much it costs. I only wear it at night, I solely bought it to use as an alarm clock & nothing else. I wore it on my wrist at first, but I now use the comfort band and switch between my upper arm and thigh. The zapping is less noticeable when on these areas vs the wrist in my personal experience…but it still works for me and that says a lot. The first night I wore it on my wrist and it was a pretty scary experience to wake up to LOL.

Overall I am pretty satisfied with this device and app…there are truly only a few minor things that I can really complain about.

Developer Response ,

Hey! That alarm issues does sound like smart alarm is reactivating your alarms as it's intended. You may be able to cut it off if you don't need it.

Lacks some stuff

Overall, the Pavlok is missing some things I was really looking forward to. I thought by wearing the Shock Clock Max I would be able to track my steps, but when I look in the app it shows that I have to enter in my steps manually and keep track of them myself. Another thing is that the watch itself tracks when I sleep, but it doesn’t show that it’s tracked in the app even though it’s paired with the watch. Speaking of pairing, it doesn’t stay connected via Bluetooth that well. I’m not sure if it’s the range that causes it to disconnect or what, but it’s a bit annoying. However, the app does have some positives. You’re able to see days in the past and future to see what your progress is like and what your upcoming goals are. Another thing I like is you can set alarms on the app rather than setting them up on the Shock Clock Max, which takes a lot of inputs. As I’ve mentioned before, you have to manually enter in your steps in order for them to be “tracked”. Well, when you enter them they’re put into a graph for you to show you your progress overtime to see how much your steps have increased or decreased. The app is overall nice to have. I just wish u didn’t have these issues or missing features happening. If these problems are fixed, then I will come back and update my review in the future. 7/10 — pretty nice.