MyVTech Baby Pro 4+

EDIT: bug fix / developer response helped! Very happy with app. One suggestion: would love to be able to keep app sound open in the background.

I’ll update this review as soon as this bug is fixed, as I’m otherwise very pleased with the app. Currently with the 1.1.33 version, when attempting to use the live camera view — “Camera” in the app — it gets stuck on the blue loading page (with the bouncing ellipses) for no rhyme or reason, and no there’s nothing wrong with my internet connection. Occasionally I can close / re-open or double tap “Camera” which will open up the live video, but otherwise the loading page can get stuck for hours. I prefer to use my phone over the actual Vtech hardware because it’s more convenient, so please, please fix the iOS software!

To reset your device, please follow these steps: 1: Go to the settings in the parent unit. 2: Run the factory reset. 3: The parent unit will then directly connect to the camera. 4: Redo the add camera procedure from the App to scan the parent unit QR code. I hope this helps! Let me know if you have any further questions or concerns. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us.

I have been using this app for the last 9 months. Most of the time it works great, I do like the recording feature of motion detection but I wish you could save the videos. My app however has a lot of glitches where it won’t load the monitor and sits for 5 minutes just trying to load, meanwhile my husband is right next to me and his app loads everything just fine, same network so I don’t get the problem. I will restart my phone and it doesn’t help, all of a sudden it just starts working again. Lately I’ve also had problems with my app/monitor saying it’s offline throughout the night when I’m sleeping. How is it supposed to notify me that my baby is awake if I have to refresh the screen? Also since the last update my video recording of the motion detection is no longer working. It still notifies me that the motion was detected but there are no videos listed. It’s not a bad system but definitely has some bugs.

Update: I was told to restart my router and unplug/replug the monitor to reboot that as well. I tried it and the motion detection recording still doesn’t work.

We're sorry to hear about the issues you're experiencing with the app. Based on the symptoms you've described, we believe that a power reset of your camera and WiFi router may help to resolve the connectivity issues. To power reset your camera, please follow these steps: Unplug the camera from the power source. Wait for about 30 seconds. Plug the camera back in. Please wait for a few minutes for the camera to reconnect to the Wi-Fi network and for the app to establish a stable connection with the camera. Please contact our customer support team at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We look forward to hearing from you.

UPDATE: new Monitor from feb 2023 completely stopped working, called VTech they couldn’t figure it out so sent me another RMA email to fill out with serial number, I filled it out and sent it back June 7th, still have yet to hear back (June 21st) and have sent 4 follow up emails. This is legit the absolute worst company and will never buy anything vtech again. You’d think for the price their products would at least work for a year. Stay FAR AWAY.

I recently changed over from the owlet camera to this so I could have the parent monitor since the owlet was only phone app access. I loved the monitor at first until the motion and sound detection recordings stopped working. Called customer service they sent me a new one and claimed they have no idea why it would have stopped working. All was good until about 2 months later the new one they sent me had the same issue with the sound and motion recordings not working yet again. This is absolutely ridiculous for the amount of money we are paying for this camera. Stay far away from this, I will be telling any new parents to stay away from it as well.

We sincerely apologize for any inconvenience caused by the malfunction of the motion recordings on your vtech camera and app. Our technical team have provided a quick fix for the issue through a firmware upgrade over the air. The firmware upgrade requires manual operation, which includes performing a power reset on the camera unit. After power reset on camera the latest firmware version RM5754/RM5764/RM7764 V2.0.4.6 will fix the problem on event recording.