Security Service Mobile 4+

SSFCU mobile app

I have using this app for many years and it has always been great. However this year the app has degraded and many features I enjoyed are not functioning properly. An example, I would look for use the bill pay feature to set up my payments. Of late after I scheduled a payment, I have noticed several days later my scheduled payment is shown on the app. I have accidentally made double payments thinking I did not schedule it. When I called customer Service they say just use the online banking instead of bill pay.
This is bummer for me. I hope the manufacturers fix this.

Developer Response ,

Thank you for sharing your feedback. We’ve updated the bill pay functionality with the latest app release and would love for you to give it another try!

Won’t do a mobile check deposit

I have been having the same issues with the mobile check deposit feature for a while. I have uninstalled and reinstalled the app. I have made sure that I am running the most current iOS possible. I try to take a picture of the check and have to force close the app because it freezes. I’ve left this as feedback before and have been asked for details like what I was doing. What I am doing is trying to deposit a check. I have tried entering the amount and then taking a photo of the front. Freeze. I have tried waiting to enter the amount in the box until after the photos are taken, but as soon as I try taking a photo it freezes. I’ve tried taking a photo of the back first, and that makes it freeze, too. I honestly don’t know what other details you want. Transfers work fine, and I don’t use the app for anything else. I set up bill pay on my computer, not the app. Please just fix it. I’m using an iPhone SE2. And, yes, my iOS is up to date.

Developer Response ,

Thank you for reaching out to us. We would like to get more information about your experience to assist you. Please email us at MobileFeedback@ssfcu.org and reference this post.

A step backwards

Security services previous app was exactly what a banking app should be fluid well thought out and able to be used quickly the new app feels like the first iteration of the previous the Pay bill feature doesn’t automatically put the balance in like it did before that has caused me to over Pay or under Pay on multiple occasions when needing to deposit by mobile deposit the outline of where to place the check is not where the check needs to be placed to be recognized then when putting in the amount it leaves the decimal point in it’s a good idea on paper for fluidity but when it comes to banking I’d prefer to type it out myself when opening the app it will automatically do face recognition instead of asking you to input pass word so it makes the quick balance feature useless and shows all of my accounts when unlocked in this day and time too manny people with bad intent to not be able to have control of what’s shown overall the app is very disappointing and in my opinion a step backwards.