Renpho Health 4+

Updated: After numerous steps, I did manage to find the way to add my statistics. The developer reached out to me in a polite and friendly way. I still think the app is more difficult than necessary to figure out for all the data. Perhaps find somebody on the development team’s grandma and make it so *she* can figure it out. 😝

Previous: I've been fooling with this app for about 45 minutes now. I cannot figure how to input my measurements manually. The app is unnecessarily complicated, unintuitive, and not user-friendly.

Dear Iza, we apologize for any inconvenience you may have experienced while using our app. We are constantly working to improve our product and make it more user-friendly. To manually input your measurements, please follow these steps: Tap the connected device "Body Fat Scale" listed under "My device" or tap the "Start measurement" under the dashboard "Weight" card, then it will take you to the measurement page of the body fat scale. Then tap on the "..." button in the upper right corner of the screen, and you will see the "Manual input" button. If you continue to experience difficulties, please don't hesitate to contact us at support@renpho.com. We are committed to addressing all of your concerns. Best regards, Renpho Customer Service Team

This app somehow messes up the Bluetooth connectivity on my phone (both 13 pro and 14 pro). If you are having drop outs when playing music over BT (car, headphones , doesn't matter) you can probably fix it by removing Bluetooth access from this app and rebooting your phone.

I spent months frustrated with BT dropouts. All music apps, in my car, multiple BT headphones all had dropouts at random times. I even wasted the money upgrading my 13 pro to a 14 pro thinking I had a hardware problem, and imagine my frustration when the problem happened on the new phone. I finally found advice online to disable all Bluetooth access and turn on apps one at a time. It turns out when this app has access and I’ve used the scale a few times the dropouts come back. I’ve since found other people in message threads about this problem who have tracked it to this app.

I was previously using the now outdated Renpho app when I found this problem. I went months without using the scale and recently decided to try again with this new Renpho Health app. Same problem. Weighed in 3 times and had Bluetooth dropouts again despite not having a single drop out since I stopped using the old app.

Dear Moby14995,

We apologize for any inconvenience caused by the issue you have encountered with the Renpho Health app. We understand that the app's background operation may cause interruptions with other Bluetooth devices on your iOS system.

We recommend trying the following steps to resolve this issue:
1. Go to "Settings" on your device.
2. Scroll down and select "Renpho Health."
3. Turn off the "Background App Refresh" option.

If the issue still persists, please contact us at support@renpho.com, and we will do our best to assist you in resolving this matter.

Thank you for your understanding and support.

Best regards,
Customer Service Team

The app “technically” allows for multiple people, but setup for it is very hard and important features are missing when I’m guessing it’s a VERY common use case.

What I mean by technically is that your partner can weigh themselves and it does suggest that it isn’t your weight (so at least it won’t mess up my tracking), but I can’t find any way to access anyone else’s metric history but my own. I can only see my own charts and history, but nobody else’s, only their most recent weight. Super annoying.

Also, I’m not sure if this is possible, but the Bluetooth connection forcing me to have my app open when weighing myself is annoying. What would be much better is if the device can store the data on board and then transfer it via Bluetooth when I have the app open once a week or something like that. I usually weigh myself in the morning and don’t always have my phone in the bathroom with me.

I understand that might not be possible, but please at least build functionality for multiple people to be able to track their progress and metrics over time, not just one person.

Dear customer, thank you for sharing your feedback with us, and we apologize for any inconvenience caused. If you wish to view other's history, you can add them as a friend to your account. In the recent new version, we updated the feature of auto-assigning the stored data to the corresponding profile. If the weight difference between the users is above 2KG, the stored data can be synced to the profile automatically when the scale connects with your phone next time. If you have additional questions or concerns, please feel free to contact us at support@renpho.com. Best regards, Renpho Customer Service Team