MathMaster: Photos Math Solver 4+

My 11 year old son is homeschooled and I haven’t done algebra in over 20 years!!! I am shocked that 5th graders are starting algebra early 😩. This math tutor app is a lifesaver and saved me time on trying to figure out the solution before I explain the answer to my son. I am able to explain the equations and solutions to my son a lot easier and fast. Thanks to the tutors and quick questions to my math questions. I purchased the one year subscription and worth it!!!!!!.

Hi there,

We're really happy to hear that! Thank you for these nice words.

Best regards,
MathMaster Team

I have always had good response time during morning and daytime hours. At night(PST) it is hit and miss. At times I get the response that there isn’t anybody there to solve my problem and I had to wait several hours. My biggest issue is I paid for the premium service which provides 10 solutions a day. I have a constant problem of running out of solutions and I have had to purchase solutions to continue my work. I contacted support and they fixed the problem within a couple of days and I received my 10 solutions. However, after I used those solutions the account did not provide me anymore solutions so I had to purchase more. I contacted support again was told I needed to purchase the premium service for the daily solutions. I replied back I was a premium customer and I received my 10 solutions. That was the last time I received any daily solutions. I have since sent three messages to support with no response. I like the app when it works because they will show the work on how they reached answer.

Hello! Thank you for your review. We are sorry to hear you are experiencing problems with solution time at night, we are already on it. Please, text us at support@mathmaster.me with any problem and we will do everything to fix it asap. Look forward to hearing from you soon. Regards, MathMaster Team.

I purchase 9.99 for 3 coins which it’s pretty expensive in first place. 2nd when you asked for step by step for a very detailed work; some workers only send you Photomath work which I didn’t ask for. Not explain by details they trying to find easy way to get your money. I could use photomath at my own time but I asked for professional to help and yet they aren’t professional since they needed photmath to help themselves. Also the support team is very rude too since they quoted “ I don’t understand, what is the reason for your conversion? You pay for answers to your questions, and how the expert will do it is his personal business) The most important thing is that the answers are correct!” I didn’t ask for the answer in the first place I asked for step by step detailed work. I don’t care about the answer I care about how you solve this equation by steps. If I pay $9.99 I don’t expect you to go in photmath and just send me answer. I expect you to help me understand how to solve this equation step by step. I wouldn’t recommend this at all. They just trying to scam your money! DO NOT GET THIS APP.

Hello!

Thank you for contacting us.
First of all we want to apologize for the situation you’ve experienced during our communication! We appreciate you being with us.
We escalated this case to our Quality Control Manager to be checked. We will do our best to prevent such situations happening again with our clients.
We really appreciate your feedback and believe that we can discuss this topic directly with you so, please, contact us via our application. Our Support team would love to provide you with the best solution possible and make your experience with our product better.
Thank you for your patience.
Best regards,
MathMaster Support team