MyMountSinai 12+

I rarely ever give reviews. Not sure why , but when i do it means i feel deeply about the matter!
I have been to Mr Sinia approximately 5 times and each time i see Justine ( last name eludes me ) and i am not sure if i have ever a had a medical provider that listens so intently to what i am saying and shares her personal stories to me that relate to what i have gone through in life ( wife of 40 years passing ) kind of .
She is very professional and like i said above she really truly shows that she cares and spends plenty of time with me explaining medical stuff as well as being a great listener!!!
Very refreshing to see people like her still exist in this crazy world we now live in . I look forward to seeing her for my next appointment!
Thank you Mr Sinai and a special thanks to Justine !!❤️

Thank you for the great review! We work hard to continue enhancing our services and app so that patients can access the healthcare they need, when they need it.

This Hospital Health care Team are Horrible People worst care ever this Hospital was better when it was Saint Luke’s There’s no Empathy for Elderly sick Patients no Oxygen given to me through my whole stay in the Dirty Nasty Emergency Department with Wicked Nurses and wicked Charge Nurses. My daughter told the Doctor she was going to take me Home at 11:30 Am the Doctor said no that she Prefer I go in an Ambulette with Oxygen in the Meantime I was not getting any O2 in the ED.I waited 6 hours for an Ambulette to take me home my daughter called a few times the Social worker,The Charge Nurse The Green team the Registrars Representative in the ED everyone just didn’t care to help me get the Proper Transportation home they kept hanging up the Phone on my daughter every time she called to see the Status on my Ambulette . They put me away in a room with a wall I front of me Discharged me before getting me my Transportation horrible Place to be in I was feeling sick short of breath Headache and no one came to my Aide I would be ignored if I asked for help so I left around 5- 5:30 pm and Almost fainted Short of Breath,weak and with Chest Pain they didn’t care that I left that Dirty Emergency room by myself. I took Public Transportation to get home with no Oxygen and feeling very weak and sick almost got Struck by a Car very Bad Experience in that Mt Sinai Morningside ED full of Horrible Employees.

Thank you for your review. We would like to discuss your challenges further - can you please contact the Patient Service Center by calling 212-659-8990 or by emailing MSHPatientRelations@mountsinai.org? Thank you!

Every modern medical organization must have a good information and communication app. This app provides both information and a way to communicate. However, it is poorly created. Many of the pages do not open at all. Those that open half of the time do not load. When they don’t load you have to go back and try again. When they do open it rarely happens quickly, more often you will wait for 20 seconds or a minute. At that point you don’t know if you should wait or try again. There is a way to share your medications with Mount Sinai, however, you can’t just enter your information. You have to find your exact medication though search. When your medication is on the list you have to go through a long list of different quantities and types before finding your. But perhaps you should not worry about that since many of the medications or quantities are simply on the the list which you already waited a minute to load. Same goes for allergies. You can add them, but only if you find them in a list that’s poorly maintained. In conclusion. This is a needed app but the people who create and support it care little if the app is operational, is useful, will be used, or it is usable at all.

Thank you for your review. We would like to hear more and help troubleshoot your issue further. Please contact the MyMountSinai support desk at 1-855-343-3470.