VCU Health MyChart 12+

I am especially happy to give 5 stars to the MYCHART service. I track most of my appointments and medical issues, as I have many, plus I also double check my prescription medications as I unfortunately need to use a lot here too. Your service makes my life easier!
If I can add an additional comment regarding VCU, I see many providers and have 100% confidence in them all. I respect their care and I appreciate their support. I also appreciate all of the staff, from the nurses, technicians, the customer service staff (check in/out, appointment schedulers) and especially your greeters who make the first impression. There are even a few at your Short Pump location that will let my wife, pull up , get me a wheelchair and go park while they wheel me to my scheduled appointments…no matter what floor they happen to be on. Now that’s a great first impression. Oh, due to my repeated visits they even know me by name. Wow, again what a first impression!
I just hope you will pass along my thanks.

This app is fantastic for managing my family’s health care needs. It provides an easy was to interact with doctors, nurse and staff, making appointment and being able to refer to notes, test results and history. The one annoying thing is that they turned off the ability to manage the photo that’s associated with the patient. Only the attending doctor can change it. With all they have to do that’s a weird level to have administering photos in the app when as a parent I should be able to do it myself. But definitely recommend using this app.

This wasn’t an improvement for VCU. Most of my providers and their nurses have said the change is a step back from the old Cerner system. It seems that messaging has become very difficult on the provider’s end, as sometimes it takes WEEKS to get a reply - apparently the providers aren’t even SEEING the messages until weeks later.
What’s more, not all of my visit information is readily visible through the app. I can’t see vitals and provider notes. A good portion of the features send you to the web - they’re not even available in the app.
Prescriptions can’t be refilled through the app, you have to send a message (which again, always seems to get lost. Never an issue with Cerner)
Messages can only get sent to one provider at a time which makes for horrible collaborative care. Lots of us getting care at VCU are there because we have multiple specialists that need to collaborate for a complicated condition.
So much needs to be fixed. Do better, Epic. Do better, VCU.