TruMark Financial Credit Union 4+

Nicer but a little disappointing

The new app has a nicer layout and I think it’s just as easy to navigate through. I transfer money between accounts all the time and that’s still working properly!

My only issue is that PENDING charges do not show on my accounts so it makes it easy to potentially overdraft my account! I need to be able to see what is pending and what the current balance is with the pending charge- and not thinking that the money is there or the charge didn’t go through.

Developer Response ,

Thank you for your feedback. Pending transactions are available in the account history. If you have any additional questions please contact us at 1-877-TRUMARK and we’d be happy to assist.

Privacy is important

In looking at the privacy section in the iOS App Store I see Trumark is collecting a lot of information that doesn’t seem necessary to administer banking. What are they doing with this info? Is the third party app developer getting access to this info? Are they providing it to third party advertisers? I’ll be deleting the app until what they collect is more in line with what they need to know to administer banking and not everything else they collect. My data is my data not your product.

Update: the developer contacted me via email with a blanket response stating in part “We collect information that can be used to enhance the products and services that we offer you”

However, they are collecting things that have no bearing whatsoever on any of the services they are providing. Further, they provide a link in the emailed response to “contact the developer” but of course the link doesn’t work. Not a good look Trumark. Until they change their collection policies I can not have this app on my phone.

Developer Response ,

TruMark Financial understands the importance of protecting your privacy. We collect information that can be used to enhance the products and services that we offer you. If you would like to take additional steps to limit TruMark Financial’s sharing of your information, you may do so by visiting https://www.trumarkonline.org/limit-sharing/.

Festers that were removed, inability to store multiple accounts w/facial recognition and bill payer

I have to sign into my child’s SSDI account separately where I use to be able to see it, and mine, when I signed in. Now, I call the bank because it doesn’t store multiple account and passwords under facial recognition.

I use to be able to send a message, for less urgent matters. That feature was removed however, there is a chat feature that is confusing because when you attempt to use it you only know it’s closed when the feature doesn’t open.

My husband noticed, with bill payer, it’s not seamless. You need to click through screens/tabs to get what was on one screen previously.