UKG Wallet 4+

Helping those in need.

I gotta say? Some times we all hit rock bottom some of us maybe not but? When you need cash at your hands this app helps you. When you need money before pay day or else bad things will happen? This app has got you covered and you’ll worry less. So? All in all? This app is a great way to receive your own hard-working money, but in an earlier time and when you need it. It’s linked directly to your job of employment so the money is actually yours no gimmicks. Thanks ukg for making my hard times a little easier to make by.

Developer Response ,

Thank you so much for the kind words!

Mixed feelings, DO NOT USE THE UKG CARD

Ive had the app for a short period and its worked well all the way up until I applied for the card. It allowed me to create and activate a digital card however once I put money onto it it became unusable digitally and would not flip over so I could see the back of the card. Im still waiting on the physical card to arrive and the money shows its available $300 but its stuck in limbo until the app decides to start working or the card arrives. Ive spoken with support through email, text, and over the phone however its been over a week and nothing has changed. I was told my card wasn’t activated and I needed to do so in the app that was incorrect. I was then told I needed to call a number “card services” however to they require all information on card that I don’t have access to. I was assured that they’re working diligently to resolve this the term “high priority” was used. However I truly believe Im being passed around with hopes that I’ll just go away $300 while not a lot of money these days is still nothing to sneeze at I needed that $ in an emergency Id be completely screwed.

Long story short, If new don’t apply for the card it is clearly a work in progress and they have been very slow getting this particular situation taken care of. I will leave an updated review once something changes.

Developer Response ,

We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Please contact us at feedback@ukg.com.

Issue After Issue

I’m going on two weeks since I enrolled. 10 plus contacts with customer service who “escalate” the repetitive issues over and over with zero resolution. I’d think by now it would be a priority for a company that provides access to payroll and my funds to go beyond escalating? 1) The debit card won’t link to my account 2) Repetitive issues with inaccurate information and no access to all that should be standard with any bank account or debit card. Beyond frustrating 3) App shows my daily hours worked but zero income. Blah-
UPDATE: 4/29 still not functioning. They tell me 24 hours to resolve but of course no follow thru. Supervisor refuses to return my call. They contradict all the information, depends on who you speak with as to what info you get. I really can’t believe KRONOS AKA UKG allows it’s operations and customer support to fail at such an epic level.