ADT‪+‬ 4+

I did the self setup last week. First, I suggest to anyone reading, make sure you get extra sensors. I think some are faulty.

Two sensors I’ve had to reset multiple times. They randomly will chime as if a window is opened and the app says Open. I’m sitting right there, no one opened the window. There’s nothing that would impact the sensor to cause it to think the window was opened. If I open the window, it chimes as if it wasn’t open. Then I close the window, the app still says Open. After 5 times of open close, it never changes from Open. I reset the sensor, it was good for about an hour and then went thru the same exercise again. I have up and paired another sensor.

I am only getting notifications via email.
I want push notifications.
In the app, when I go to notifications, they are off, after two seconds, it, by itself, turns to the on position. I leave notifications and go back in, it’s back to the off position then goes to the on position. I have yet to receive a single push notification.

So far, I’m not overly thrilled with this product, but I’m still new so I’ll see if anything improves.

We do apologize to hear of the trouble you've had with the app! Please contact our team directly at 1-800-238-2727 so we may best assist you further. - Mazen

LOVED the Nest app, my security system, doorbell, outdoor cameras and smoke detectors all in one app and easy to access. Only after installing and setting up the ADT+ app and ADT Self Setup system and linking the ADT+ app with permissions to Google do you find out gen 1 cameras and doorbells are not compatible. My Nest Hello door bell does not show up in the ADT+ app and funny enough my Next Outdoor Cam (which is not supported) shows up in the ADT+ app but has a black screen with a warning stating limited function. (No amount of trouble shooting will fix this) In fact the only Nest/google product that does have access in the ADT+ app is my Nest Thermostat. ADT and Google are both unaware of what actually works and doesn’t work, hours spent talking to them booth. Their solution? Buy a new Google battery doorbell and Google Outdoor battery camera if you want it all to work in one app… I spent close to $1000 on my Nest alarm, doorbell and camera and per usual Google has messed it all up. Stay away and invest in something like Ring where everything actually works in ONE app!

*Update
I called the number that ADT suggested in their corporate response.. zero progress made on either side, waste of time for all parties involved.
Total garbage app

We're very sorry to hear of the troubles you've experienced with your system! Our team would love to address any concerns you may be experiencing directly at 1-800-238-2727. - Mazen

Got a self install kit from the google deprecation of its security system. Oh boy, I hit I think every issue others have called out in their reviews, it’s so obviously broken I can’t imagine why the company has not fixed it. You need to call their number and speak with a person to unbreak your account so you can even login. Countless other errors that magically fixed themselves after 10+ retries. If anyone has used another self service app, this one is missing obvious features such as a glance of the devices in the system. A simple question “are any doors open?” is not answerable without multiple taps around the app. Take a look at the countdown when you arm your system. I’ve never seen a countdown go in two second increments. Except they are not exactly 2 seconds, I’ve seen it jump 3 seconds before. ADT has a real stinker of an app with this one. Google integration, like others have said, is broken at best and nonexistent for most. I’ve disabled it to get rid of the black screen nest cameras that claimed to be supported but most definitely are not.

We're so very sorry to learn of the troublesome experience you've had as an ADT family member. May we please ask you to email our team at alwaysthere@adt.com with a copy of your concern along with the full address/telephone number of the services so that we can review the account and offer further help? Thank you!