Equinox‪+‬ 4+

Very Unreliable Notifications

I actually really dislike this new app. It’s filled with glitches. The most annoying one is that the reminders to book or class start reminders do not always work so I’ve been consistently missing the window to book a class and having to waitlist which is VERY upsetting or not remembering to cancel in time. The one and only reason why Equinox works for me is because I can schedule my workouts ahead of time and I’ve only joined because of the classes so this new app has been crippling my schedule. There are several other weird things happening with it but while they’re strange they don’t actually affect the functionality of the app as much as the missed notifications do.
I really hope it gets fixed quickly because as is it’s pretty useless and it’ll certainly be a huge problem moving forward. I have to say I’m really surprised they put it out with all the many issues it has rather than solving the bugs first. I’m pretty upset about it. I get it that it has added functionalities and it looks cool but if it doesn’t work for what it is really needed (booking and cancelling classes) then it’s pretty useless. So please fix it or bring back the old app that actually worked!

Developer Response ,

Thank you for your feedback. We apologize for the inconvenience. To help us troubleshoot the issues you are experiencing, please contact us at www.equinox.com/feedback with a summary of the problem and your device type. Thank you!

Glitchy and unreliable

I have had the app since its release and the past 3 months have been the worst user experience. The individual galleries by brand (equinox, pure yoga, etc) do not function and the filter does not work on them. In addition, if you leave the app even for a second (not close, just navigate elsewhere on you phone and then come right back within literal seconds), the app leaves whatever class you were on and so you have to refind the class, go back to where you were in the class, and hope you don’t get a text you have to answer because then you will have to do it all over again. Finally, the customer support is non-existent. After an initial response from their email handle, they went complete silent. The trainers and classes on the app are amazing, so it’s a shame that the user experience is so bad and it’s such a hassle to use the app (it wasn’t always so bad, it’s just these past few months).

Terrible update, doesn’t work

8.1.21. I'm beyond disappointed in this app update. They removed the best part which is the monthly calendar to get a visual of how many days you've worked out. Now the bar graph only shows classes, not personal training, Pilates or gym check-ins. And it's not even correct with that! Bring back the calendar view with the circles that shows ALL workout days, not only a class!

If you view the reviews by the most recent, 95% have only 1 or 2 stars since the update. And the developer response that's copied and pasted to all says to "...watch for exciting updates...". We don't want updates, this last one was crap and ruined the app! We want a fixed, usable app. You clearly messed it up with the last update because there was no UX taken into consideration. Go back to what it was, it was easier to read, better interface, better UX. Plus it seems you're "designing" for only the size of an iPhone 11. 🙄🙄
And I think I'm so upset because equinox hasn't acknowledged what a fail this was even though everyone liked it better before. I would love an email from equinox to everyone saying they know it was a big fail, it's broken, things aren't working on it, they hired a new web/app design company and they're re-doing it. Don't pretend this was an exciting update! It's horrible.

Developer Response ,

Thank you for sharing your feedback! Our team is working diligently to enhance the Equinox+ experience for our members and bring exciting new features to the app. We encourage you to stay tuned for the latest app updates. Please reach out to Concierge@equinox.com for further troubleshooting.