Massimo Dutti: Clothing store 4+

I recently traveled over to Lisbon and entered one of your stores. The look, the feel, the styles and the customer service was impeccable. The associate who helped me assemble many pieces which looked spectacular on me. I had so much fun with your colors, textures and designs. I received many compliments over and over with just about everything I selected when I was wearing the clothing.
I have now become a loyal customer!
I literally went online to find a shop in the United States and made a point of checking out the store while my recent business trip.
Once again, I fell in love with your fall and winter styles and the young women who helped me was amazing. I am going to be traveling back to Washington DC in December and once again, I will be shopping in your store. I also have to add that I am so excited that you have an app and the ability for me to purchase online.
One of my most recent online purchases was a gorgeous wool coat. The young woman who was helping me made the recommendation in the store and she had me try the coat on...I was immediately in love! Since I was traveling for business and did not have a large piece of luggage, she ordered the coat and a stunning scarf online and everything will be delivered to me. Again, many thanks for your exquisite designs and luxurious materials.

Hello. Thank you so much for the review and your feedback. We are proud to have you as a loyal customer and it makes us extremely happy that you have had such a positive experience in many of our stores. From now on, we will continue to do our best to deliver exquisite designs and professional service. All the best, MASSIMO DUTTI.

I would like to share with Massimo Dutti shoppers and warn them about Massimo Dutti shopping experience. I order clothes from them pretty regularly. I take advantage of sales around Black Friday, but here is the warning: I bought last year a leather jacket around Thanksgiving and did not get to wear it until spring, then I noticed that it had major flaws in leather, very visible on the sleeve. I did not bother to return it, then this year I ordered a pair of leather boots and they also came with a very distinct defect, it took a while to have it “approved” to return, before they “authorized” to mail it, they wanted me to send a picture, which was ridiculous. They have free returns any way so I could have returned them without their “permission”. They would not replace them with a pair without defect. I spent too much time on the phone trying to resolve it. Awful! My conclusion: when they have Black Friday sales they push out defective products on customers, that is pooor customer service.

Hello. We are sincerely sorry for the unpleasant experience you have had with our Customer Service. If you could provide us with your contact details (telephone number and email address) bye mail at contact@massimodutti.com , so that we can contact you directly and get to know more about the issue. Once again, please accept our sincere apologies for the inconvenience we have caused. We are looking forward to your message. Thank you, Massimo Dutti.

I do like the brand. i ordered a pair of boots almost one weeks ago, and when I look into the it’s status it showed online that it’s still in processing and not shipped yet, but no the other hand, they have been already charged my credit card for the total amount, usually other merchandiser only do that when the item has been shipped out, I was so confused so then I wanted to try to cancel the order as I saw there was a cancel button right below the order, and it didn’t work, it showed “order cancel not completed”my question is why do you set such an option when you don’t actually have the function!?? It doesn’t make any sense!

Hello,
Thank you for the feedback. We will send your comments to the relevant department so they can take it into account. If it continues to fail please contact our Customer Service with a screenshot of the error: contact.us@massimodutti.com.
Thank you,
regards