Asiana Airlines 4+

I love this app. I usually use it to check the ticket price and my mileage information. The only down side is the booking information will not export to iOS calendar. It will be even better if user can export booking information into iOS or Google calendar. Also I hope it can add the Star alliance reward ticket searching engine on the website and this app.

It’s a remarkable dereliction if duty to launch an app like this then do nothing at all with client feedback. This app and your website — where one goes when the app fails to deliver basic functionality — are complete disasters!

Please know that this actually does cost you money. I need to purchase a biz class RT ticket on short notice for a meeting day after tomorrow. My corporate travel agent is gone for the day so booking myself. I logged into the app; it wouldn’t return dates, only an error message. I tried several times, closing and relaunching the app several times. I jumped over to the website and received the same message - thrice! I just booked on JAL though itinerary less convenient and more costly.

I’ll give you another try. If same problems persist, I’ll switch to a provider who values their customers opinions more.

Do yourselves a favor and fire this team. Bring in an advisor or team who knows what they’re doing.

This app is just a web browser port into mobile. It works just like the website which is not very good in todays standards. Combine that with horrible customer service from Asiana (web forms don’t work, AI chat service is very limited, they don’t answer the phone when you call) and it makes for a bad experience. I’ll remember that next time and fly something else