311 Riverside 4+

The latest update to the app put a black background in free from text boxes and the font color is black, so at least from the app, you can’t see what you’ve typed.

Also, the login screen doesn’t offer to remember credentials or use Face ID to login on iPhone. A previous version at least remembered your credentials. Not a huge defect, but the UX has taken at least a couple steps backwards into 2002.

App does not recognize address even when typing in the suggested address found when verifying. After calling and leaving a message, I went back in and the app looked and worked very differently. Also, when word was misspelled, the suggested words just blinked very rapidly and would not accept a choice. You’d think with a city as large as Riverside, they’d make sure the app works! Also, there should be a way to estimate or describe the address as street numbers are not alway visible or even correct on the internet. Frequently, when trying to report an issue or even a crime, the city makes it too difficult. I suspect many give up and crimes never get reported; sure makes our city stats look better.

The downfall is two parts one is the app. The other is the city and the lack of response. Not sure if it is someone just closing out complaints instead of actually taking care of the concerns. Even after multiple gun shooting in the area and police only come if called and then it takes so long very long time for them to arrive. The lack of action says more than anything! “Actions speak louder than words”. Or in this case lack of actions. The app is not stable and very difficult to log in on multiple platforms . Hopefully the new representation at city hall can fix this app to actually work.