Goldenwest Mobile Banking 4+

Awesome Credit Union

We have been members of Goldenwest for about 30 years and have always been treated with kindness and respect! The location we deal with seems like it is a training location as we never see the same people there for long periods of time, but the ones that are there, and have been for a while, as well as the short termers, always take the time to say hi and ask how we’re doing! We have never had any problems with Goldenwest at all and would definitely recommend them to anyone looking for a great credit union!

Old interface was better, this new update over complicated things

The app just got recently updated including a complete GUI overhaul and it’s horrible. The old interface was so much easier to manage and very straight forward. I can’t find where anything is on this new interface and what I have been able to find so far, is over complicated when you compare it to the old update.

Example: credit card or loan payments. It used to let you right on login if there was a balance due and when it would be due. This new interface requires I click into the loan and find where and when it’ll be due. Why can’t they have the info up front like they used to? The other issue I’ve been running into is the constant crashes in this app, the old one used to never crash- this new interface updated app has crashed 3 times in less than 5 minutes. I’m on a newer iPhone and I always close out apps not in use, so it’s not a memory issue.

If it ain’t broke, don’t fix it! GWCU, please go back to the old interface or work on improving this new interface. As it currently sits, this is unusable.

Developer Response ,

Hello, we're sorry to hear that the app isn't working for you, and we would love to take a look at the issue. Please reach out to our customer support team at 801-621-4550, and they will be able to help you.

Good but wish it had some features

Works well for checking balances and finding expenditures. I wish it had an easy way to schedule car payments that are paid to GWCU. If it’s an outside vendor I just use their automatic payment section and set it up but I can’t do that directly on the GWCU app. Also I wish there was a way to check CC rewards balance and prizes directly on the app. I’ve had to separately login to the website but forgotten the password and been locked out of my account. Only way to unlock is go to a branch which I don’t get a chance very often. Would be nice if the rewards were right in the app. Otherwise easy app to use. Love that it has Face ID bc remembering a thousand passwords is no fun.