Boyd Rewards 17+

Completely useless

If I could give zero stars, I would! PLEASE ditch this “upgrade” and go back to the previous app, which I would access frequently to check for promotions & room rates. This “upgrade” won’t let me log in — says I don’t exist — and then when i try to create a new account with my card number, it refuses me & says I am already in the system. I even tried to just access as a guest & it just crashes. Yes, I did contact Boyd Support, but no help there — they just said to keep trying. I starting to think that Boyd doesn’t value me as a frequent repeat customer!

Update: I have communicated with Boyd Support several times, but their only “fix” was to send me a link to reset my password (which i’d already done twice). Same result: It accepted my card number, name & birthdate to reset, then when i entered card number and new password, it said “user doesn’t exist.”

Developer Response ,

We are genuinely sorry to hear about your experience with our app's recent upgrade. We apologize for any inconvenience this has caused and understand how important it is for you to access your account seamlessly. It's concerning to hear that your interaction with our support team did not resolve the issue. We value you as a customer and would like to rectify this situation. Please reach out to us again at rewards.boydgaming.com/mobile-app-contact-us, so we can escalate your case to our technical team for urgent attention.

New App is useless

Since the new app I can no longer get a room or check out my offers. Everything is out of order. When I try and book a room it ALWAYS says no vacancy even months and months ahead. On previous app I had zero issues getting a room and checking in. We have stopped coming to Belterra and started going to others who are easily accessible and where we can book a room without technical issues. The new app has everything mixed together and no rhythm to it. More headaches then it’s worth. Loved the old app.

Doesn’t work half the time

Why upgrade your app when it isn’t fully functional? You can’t see your itineraries. I want to see rooms booked etc. Half the time I can’t book a room through the app because that page won’t load and have to go to a website to book. Looking at your comps available at certain casinos is a pain. You can do better.

Developer Response ,

We appreciate your feedback on the recent upgrade and the issues you've encountered with viewing itineraries and booking rooms. Your input is essential for us to identify and address these problems. We're committed to enhancing the app's functionality and user experience. For immediate assistance with bookings or viewing comps, please contact us at rewards.boydgaming.com/mobile-app-contact-us.