Focal & Naim 17+

I’ve had my speaker for a few weeks now. I set it up pretty easily when I got it. The app has some UX issues, especially around joining networks where if you pick a different network than the default it will not give you the chance to name the speaker. If you accidentally swipe down during setup it will dismiss the setup screen and leave you in limbo. But the biggest issue is that today I changed my network password and reset the speaker to set it up again. It gets to the part where it asks you for your country and then the app crashes. This leaves the speaker not set up. I reset it and tried again, same result. This might be because of the new iOS update. Hopefully Naim will fix the app soon! The hardware itself is amazing, but it’s a paperweight until they fix the app. I can’t even stream to it.

Hi Gerry,
If we can help with setup of your system please contact us on;- support@naimaudio.com and we will be very happy to assist.

This app is hands down the most terrible I’ve ever had to use. I’ve had numerous connectivity problems when trying to configure my MuSo Qb2 in the past but today’s experience beat them all. I had to connect the MuSo to a new wifi network so had to reconfigure using the app. Whatever I tried, the app on my iPad could not find the MuSo. Eventually the app on my iPhone did. Once reconfigured i.e. connected to the new wifi, neither the app on my iPhone nor iPad could find the MuSo. I rebooted both devices. I reinstalled the app on both devices. Eventually, my iPad showed my MuSo. But when I clicked it to start configuring radio stations, the configuration screen briefly shows but then the network configuration immediately took over. And keeps doing so. No way to get to the MuSo’s actual app. My iPhone app still didn’t find the MuSo. I powered the MuSo off/on and eventually the app did see the MuSo. But when selecting it to configure radio stations, the same thing happens as with the iPad app: the wifi configuration immediately takes over. And so here I am, with an expensive hi-tech audio device that can only play stations that Naïm selected for me because the app doesn’t allow me to change those settings.

Hello,

Thank you for your feedback on our app. Our software team are always working hard to make improvements to the usability of the app.

In this case it does sound like a potential technical issue that we would like to help you resolve

If you would like us to help you out with this, please email our technical support team at support@naimaudio.com with the subject line "APP SUPPORT".

I ordered a Naim because of the brand’s reputation. Like other reviewers have stated, it simply will not connect to the internet. I have tried using the program to set it up on an iPhone 12 Max, a Samsung 20 Ultra, an iMac Pro and and a new MacBook Pro. The program will go so far, and finally says “Unexpected Error”. I even have 2 networks and have tried it with both. Same thing. I get so far on the app and then nothing. My WiFi is Google Fiber and is extremely fast, so pretty sure it’s not the WiFi. I have now spent almost a day on it. I am so frustrated that I am returning it for a refund. A simple WiFi connection has to be this convoluted? I have never in 30 years had this issue with any other program or product. How tough can this be? A lot of other companies have this down to a science.

The WiFi is fine. It worked flawlessly on the Devialet unit it was replacing and every thing else that is connected it it, except the Naim. I am on Goodge Fiber and Orbit WiFi 6, which is backwards compatible to 2.4. The same errors are received on a PC laptop and Apple laptop. You will find several examples of the same issues with a Google search.

Hi there, Since the launch of iOS 14 and all its follow-ups, there have been many connection issues specifically centered around Airplay. Please ensure you are using the latest iOS update and then uninstall and re-install the Naim app. As its happening on your Samsung (Android) device too then I believe some network investigation is required. Please get in touch on support@naimaudio.com and let's see if we can help - including some remote network diagnostics. Thanks, Naim Support