ICCU Mobile Banking 4+

Mobile Deposit works half the time

**Updated**. There was a monthly deposit limit on my account that I did not know about. They have increased it and it should work from now on. I hope it does, so far so good.

I am at the end of my rope with Mobile Deposit. I own 2 small businesses and have 6 accounts at ICCU. Mobile Deposit doesn’t work about 1/2 the time and I have to drive to the bank. I deposit about 5 checks a day. Why should I have to drive to the bank to do it? I have uninstalled and reinstalled. Logged in and logged out. Called so many times I cannot count. I am about ready to switch banks to a bank with reliable mobile deposit app. I cannot call support every time it is broken and sit on hold for 15 minutes just to be told to login and log out or to try to deposit into a different account. That is not acceptable. My Iphone is less than a year old and keeps the apps up-to-date.

I am super frustrated.

Developer Response ,

Thank you for this review and feedback! We appreciate you sharing this experience, and we're glad we were able to increase that limit for you.

Connie Eastman

Excellent professional interest from each and every individual I have ever worked with at ICCU, no matter which Branch! No matter what time of day! No matter how difficult or simple what I need to take care of! The occasional: “sorry for the inconvenience” while you work on things in the middle of the night, is no problem because I know that very soon everything will be available on line. It’s so simple to transfer from one account to another, or to use the ATM’s. Things have been very difficult for us over the past year and so many things have been so changeable and unpredictable, but our relationship with ICCU and all of your help has brought calm and peace of mind that I have depended on. Without Our Great GOD and ICCU, I most certainly would have been sunk many times. Thank You All for your guidance and help😌

Developer Response ,

Thank you for your feedback! We love our members!

Great online banking

It’s amazing for online banking but could use some updates or upgrades. I’ll deposit a check online but doesn’t show I have the money for 30 mins or so at times but will let me spend it. Sometimes my pending transactions aren’t calculated into what I have left even tho it knows I spent it. Had a few times I paid the credit card after business hrs and couldn’t use what I paid off till the next day and was still charged the late fee. Most the time it didn’t, but those few times it did were during the worst times for me for it to happen. I still haven’t had to step foot in the bank for years at a time unless I needed to withdraw large amounts. Going on trips out of state I could just call ahead of time to keep my card from getting flagged and locked for suspicious activity. Great work but needs improvements