Benefits by WEX 4+

This app has significant potential. I like being able to check my balance and upload receipts. But it doesn’t coordinate with my insurance and therefore the app doesn’t work as well as another I had in the past.

It automatically asks me for receipts/aka EOBs whereas my old provider used to automatically reimburse me for obvious things like a copay at a Doctor’s office. Also I had a lab refund my FSA card as they should not have charged me. The customer service rep I called at Wex said they saw the credit and it should take 1-2 months to rectify it. That was four months ago so I’m missing out on submitting another item.

I used the app to contact customer service via email and after I hit send instead of getting a confirmation that my question was sent - the app announced that it had “timed out for inactivity”. 2021 just won’t go away!

I am extremely upset with this service. The fact that they are denying a medical payment before the start of the year, as if I can control when I have a medical emergency, is on the verge of customer abuse. Why would a legitimate medical bill be denied for payment just for being accrued before the beginning of the year? I understand that due to IRS regulations require that the tax free money be spent on medical services only, but to control a customers money to this extent means that someone would have to suffer medical pain or other issues until the following year just so that they “qualify” for payment.

I expected better than this, and now I feel that I need to warn everyone about such a shady & dishonest practices. Next year, I have no intention or trust to put my money in this FSA ever again, as well as either report this company to the Better Business Bureau and keep as many other customers from using this service. I also feel that reporting these issues on social media will inform current & future customers from using & being abused by such distasteful services.

I’ve been using this app exclusively for several years; it mostly has worked flawlessly. Especially when using EOB documents from Cigna. Now all of a sudden, in February of 2024 it won’t work at all for me. Thinking it might be a recent iOS update that has thrown the app off somehow, but it’s gone from great to horrible.

I’ve submitted two claims so far for this year and it worked as it always has, flawlessly. The last two claims I’ve tried to submit either act as if they’ve completed, but don’t show in the log of claims and don’t subtract the amount of the claim from my available balance. Or the app just suddenly closes at the point I touch the ‘Pay’ button and all of the claim information that was input is gone. I’ve filed a case number with Wex but the representatives that I’ve spoke with seem ambivalent to the whole issue, candidly. Very disappointing and frustrating to have something g that works so easily for an otherwise tedious process, suddenly go so bad. I hope it will get resolved!!