Apple Federal Credit Union 4+

New app is great. Easy to access you banking info via snapshot or even get detailed breakdown. I gave it 2stars because the app keeps forgetting my password and then face id won’t work. I then have to remember my password and login like it’s 2010. Very frustrating, seeing as I have an iPhone which has face recognition and EVERY single app I use uses my face to log me in. Then once I input my password (which I never remember) it asks me do you want to use Face ID next time? YES!! Yes, I do want to use Face ID! I want to use it every single time. EXTREMELY FRUSTRATING

This new app version is a much needed improvement from its previous version. However, I would love to see some UX/UI features fleshed out to make the app more appealing and easier to use. For example, with the Financial Wellness Savings Goals, we should be able to look at the transactions within each goal and withdraw/transfer directly from the goal itself, instead of transferring first and then manually moving money around in the goals. The app also has a few log in glitches that make it seem like the app doesn’t remember the device (ie. having to log in multiple times manually even after setting Face ID and Snapshot). Overall, great progress but still needs more!

First of all, the November 2021 update for both the app and the website was much needed. Notifications for transfers and expenses are a great feature that I’ve enabled since the day this update rolled out.

To the developers of this app, PLEASE read the reviews. There are legitimate complaints with this new update. Face ID is an issue for many users, and for all of us, our login details are not cached for beyond a week. I understand the need for security, but if a user has 2FA enabled, then there’s little need to reset the credentials so frequently. Please let users save their login details for this app.

Good app overall, but patching these issues will make it a truly 5-star banking app.