NIH Federal Credit Union 4+

This app used to be flawless and very convenient banking application, deserving 5 stars. Now, after upgrade in August 2019, an essential feature - bill paying - stoped working, which made it almost worthless for me. One star. Please return previous (before summer 2019) version.

After completion review (above) I discovered that not only bill payment option is not working in the upgraded app, but also bill depositing. Therefore, no really useful feature is working after this upgrade. New (added) features has no value for me, as probably for the most customers of NIHFCU. It is very sad, that reliable and useful application now is completely useless.

I will be happy to “upgrade” my review as soon as really working revision is issued.

The new version doesn’t seem to harmonize very well with my iOS 12. The font is much smaller and the app is less appealing. Touch ID access works on my iPhone though. I am also unable to get much more data on other accounts as promised for the new version. Right now, I’d rather going back to the old version

Since its inception, I have have been randomly locked out of my account twice for no apparent reason, meaning I have to call in to reset it. When I go to pay my credit card bill or HELOC, I can no longer pay “Other Amount.” You have to choose the minimum due or the whole thing. What if I want to pay a different amount, but not exactly one of their preset options? The transfer feature is more annoying, but I have not been able to pinpoint yet what I dislike about it (likely because logging in is nearly impossible since it keeps locking me out). Sometimes the fingerprint works, sometimes I have to go through the process of resetting that. Not sure why. For some reason seeing a clear list of transactions for each account is now not clear. This new online platform is the worst.