TonePrint 4+

I love TC Electronic - but they are doing a very poor job supporting their apps. Since loading this app, my flashback mini delays lights blink appropriately when i send a toneprint, and then turn off and don’t come back on until I unplug the pedal - and the toneprint doesn’t change. I just figured out that you have to choose the pedal exactly - if you’ve got a Tc mini flashback, the Tc Mini flashback 2 toneprints DO NOT work - even if they have the same name. The algorithm is diff for the same patch for the diff level of the pedal (probably because of the mash function on the flashback 2). So make sure you use the version of each toneprint that is meant for your pedal. This needs to be fixed.

One other issue - on the TC site, the last firmware update shows as 2011 in one place and 2019 in another, and the 2019 won’t download to my pedals even when hardwired to my Pc. The pages on the app menu when you go for help go to nowhere - it says the locations don’t exist. This is really bad, and something I’ve never experienced with TC. Time to get on your game guys, post-behringer acquisition which seems to be when the problems started.

The app itself is pretty good, though overall it feels unfinished. Like they got all tech-psyched, then lost interest in actually supporting it. Classic blunder.

Minus TWO stars for the following:

Latest rev (Nov 2020, now) has a bug that blanks-out any previously loaded slot on my Flashback 2 when I USB it to my iPad Pro.

Otherwise, the TonePrint app has worked bug-free for my Flashback 2, Hypergravity (both mini & full), and Sentry.

But other reviewers can't be making this stuff up about their crashes. Hmm. No idea.

My biggest complaint: no way to tell which toneprints and are loaded on your stomp. I read on musictribe support from a customer service rep: this is actually a *feature* to somehow "protect" their famous Toneprint supplying endorsers.

You're simply blocked from viewing the settings you load onto your box.

Apparently Behringer/tc care more about their endorsers than you, the paying customer. Unacceptable.

I hate to say anything bad about TC Electronic, because I have nothing but respect for their hardware and think the idea of being able to program your own presets is nothing short of awesome... But, this software falls way short of what I would expect from a company that is in some ways, leaps ahead of the competition as far as innovation goes. So here are my beefs and a few humble suggestions:

1) You should be able to save TonePrints that you create and copy them from one device to another.

I can’t believe they didn’t get this yet, but if you create something on your PC or iPad, there’s no way to copy that TonePrint to your iPhone. If nothing else gets fixed, get this one!

2) On the same line, it would be nice it if you could retrieve the TonePrints from the pedal so you could edit them again or just identify what was in that slot. I’ve already found that I’ll forget what voices are in what slots, once the editor is disconnected.

3) There’s no manual!!! This is maybe my biggest pet peeve. There’s absolutely no frigging manual. To top it off, the customer support at TC Electronic is awful. This could be remedied if they had some good documentation, but right now, there’s nothing.

Technically, there are times when the TonePrint Editor and the pedal don’t sync up when connected by the USB cable, but I’m sure that’s in the manual, somewhere.