BeyondTrust Rep Console 4+

Update: wow, you took an app that actually functioned and broke it entirely. I cannot actually jump to a client. It just says “start screen sharing” and that’s it. Being able to jump to a customer using my iPhone is a must and you have forced me to begin searching for an alternate method. I cannot believe people still have jobs after releasing this crap. A thousand dollars says the entire development team is off-shore.

I have been using Bomgar / BeyondTrust since 2008. I still have the rackmount server and it has always been amazing. It revolutionized my business and I could not work without it. Lately, I have noticed many vendors designing things with what appears to be staff that never actually use whatever they’re designing and this latest update is another example. Who designed this?!? I could care less about making it pretty…what I do care greatly about is actually being able to see the names of the jump clients I am trying to connect to (as all previous versions allowed). What Mensa candidate thought it a good idea to remove the computer names and only show “active (online)” which does us no good especially when there are 400 of them! Sure, we can search for a name, but why ADD a step to what was a simple process in the past?? What a complete failure and why don’t you ASK your users and clients before redesigning a tool that is used daily. Given the price of your products you would think the customer would be top of mind.

Has always been a good product/app. SAML always worked great with no issues and I was able to connect up and support people on the go if needed. Latest update has UI changes that I’m not sure what to think of, but the SAML sign in no longer works… it just gives me a green check mark and takes me back to the sign in screen… so I haven’t been able to get in to access my resources, so I couldn’t tell you if the other UI changes are an improvement or not, but since I can no longer sign in, this is now useless to me. After further investigation it looks like it has logged in, but it is stuck with the sign in screen being displayed, I can drag the screen down and see the new controls at the top but I can’t select anything because as soon as I let go of the sign in screen it pops back into place. If I have another connection going on my pc it does sign me off the pc and any open sessions seem to pop over to the mobile device, it just is inaccessible because the stupid sign in screen is still stuck in place. Anyhow, if someone could fix the sign in screen I’m the UI that would be much appreciated.

I used to use this app almost every week from my phone when I wasn’t at my Mac or PC to remote in to someone’s computer. Since the update, it just gives me a green check mark on a white screen when I try to log in with SAML which is the only way we have set up to log in. I really wish this app still worked and you guys stuck the methodology of “if it ain’t broke, don’t fix it!”