EVA Mobile 4+

alert-message not working? not dated

I would get a notification on the app badge - or screen - then when I go in the app to look ... can't find them anywhere - the little bell on the upper right hand corner shows something from 6 months ago and can't be deleted- but if I go to "my push notifications" there is a list if notifications but they are not dated so I don't know which is when in terms of urgency or priority. or maybe there is something else that I am missing somewhere else? so I have no idea if I missed something important such as flight status? or just a marketing promotion. this is really bad - love EVA Air, but the app needs a lot more work

Developer Response ,

Thank you for using EVA Mobile App. Your valuable opinions have been conveyed to the relevant departments for reference, as a reference for future improvement. Thank you for your suggestion and hope to serve you in the near future.

Truly bizarre app

Whoever designed the feature set and user experience for this app should be fired.
This app does a bunch of unnecessary crap, but the important stuff, like managing your trip, rescheduling or cancelling a flight, it can't handle. It refers me to their website, which BTW has the same unintuitive look and feel as the app. If I have to open a browser why do I need an app?
Also, the description says that it supports Apple Wallet. It's a lie. I checked in via this app. I can see the boarding pass in the app. There's no boarding pass in Wallet, only in the app. Worst off all, the boarding pass is useless. At the airport counter they issue the old paper boarding pass. I asked them why they told me to ignore the one in the app. Very Eco-friendly.
BTW, hire somehow proficient in English. When you display an informational message, the dismiss button should be OK, not CONFIRM. I can only confirm info that I give you. I can only acknowledge info that you give me. Lots of English mistakes like that.

How can an airline app not load your reservations??

As a previous mobile app product manager I cannot understand how any the feature priorities could be so poorly defined as to result in such a terrible user experience. This looks to me like most “improvements” were made with the objective of just selling more tickets, not making things anything easier for their ALREADY PAYING CUSTOMERS. Who ever heard of an airline app that doesn’t allow you to load/view your own reservations??? And this is supposed to be our “5 star airline”? Almost as bad as the latest wardrobe/branding redesign..