Matrix eServices Mobile 4+

Atrocious excuse of an app

It took a solid 5mins for the login screen to process after submitting my info. Submitting documents is a pathetic. I had to take the photo and give it a name, but it wouldn’t submit. So, I logged out and back into to reset the client and upload documents. I had to do this 6x before it actually worked. As for “signing” anything, still won’t even let me. Every time I select the option to sign, it takes me to a blank white screen. No error message. No scrolling to see if stuck on top or bottom of the page. Just a white blank screen of uselessness with nothing to do and no where to go. This app is apparently the only way to sign because for some reason you can’t do it online. For something that’s required by employers for submitting medical time off, this is a worthless piece of junk and I hope the failures of this app don’t screw me out of pay or a job… you get ZERO STARS if it were possible.

HORRIBLE

This app is the worst app ever so inconvenient. I cannot get anything done. I can’t open any of the documents to view them. You have to download them to your text messages or other weird places. There’s no phone number to reach your examiner there’s no email address to to contact your examiner, I can’t find anything I’m looking for in there. It is absolutely the worst app ever they should’ve just left it alone. The other one worked perfectly fine. Whoever developed this. The documents I need to view are all on a time schedule and if I can’t open them to view them, then this app is absolutely worthless please somebody fix it.

Developer Response ,

We are sorry to hear, you are experiencing these difficulties. Please reach the help link on the app login page and we will resolve your issues as soon as possible.

Barely an app

I received some generic, grammatically incorrect response, to my review. The instructions took me to just one more non-functioning link.

What does it take to reach a real person that knows something about my company and state leaves? A miracle!!!!

Original review below.

This app is terrible. I am planning a leave for March 2024. I would like to review information now. I am being proactive because of all the issues my coworkers are having Every attempt at more information is a useless loop back to the more information page. I thought Unum was bad but Matrix makes them look like the elite leave processing provider.

Your company is being paid for services you are making impossible to access. Messages go to no place! I want to see paperwork for OR paid leave, find information about how the state paid leave works in conjunction with my short-term disability benefits and how FMLA/OFL work in combination with both. Why!? can’t I simply find instructions and blank forms?

Developer Response ,

We are sorry to hear, you are experiencing these difficulties. Please reach the help link on the app login page and we will resolve your issues as soon as possible.