Meritrust Business 4+

I would like to truly thank Charlene of the Meritrust CU Lawrence, Ks location. Charlene has not stopped checking on me inquiring of any help possible Meritrust CU can offer. Charlene has reached out to college Ashley in the Credit repair assistant department of the Meritrust CU Wichita, Ks location. Ashley called and suggested setting up a phone consultation for steps to the path of restored credit. Neither Charlene nor Ashley once hesitated giving world class service and guidance. Never once judged me but truly encouraged me. There is a light at the end. Meritrust I can honestly say you have hired World class Charlene of the Meritrust CU Lawrence, Ks location that assisted me starting over. Charlene then reaching out to Credit Guidance Consoler Ashley of the Meritrust CU Wichita, Ks location.
Meritrust Thank you. AL Williams

Thank you for the rating. We have shared this review with Charlene and she couldn't be happier to be of service to you!

I love the credit union. I enjoy using the ITMs, I enjoy going into “my” branch, and I have had a excellent membership experience overall. I can’t stand the app. I’ve waited too long to post this review because I keep hearing that a new app is coming. It’s still not hear.

My biggest issue with this app is how difficult it is to make an external transfer. First they hide the option, not in the “transfer” tab, but on another menu entirely. Then you can’t transfer from any account other than your membership account. Then creating the transaction takes a normal number of clicks, and your given an extra box to check saying you’ve read TOS. But wait, you actually have to open the TOS before it will believe your checked box. Click another button to initiate the transaction. But wait, you think you’re done? You are not, you must confirm again before scheduling the transaction. It’s the longest most hidden transaction process I’ve ever seen on a mobile banking app. Very frustrating for someone who makes external transactions often.

Thank you for sharing your feedback with us. We acknowledge the frustration that our external transfer process has caused and want to assure you that by following these industry standards, we help maintain the security of our mobile app services. However, we would like to have a more in-depth conversation regarding your specific experiences to find a resolution that works for your needs. Please reach out to us at 800.342.9278, and our support team would be happy to assist.

I can almost do everything I need to from this app. The only thing it can’t do is deposit cash money for me. Easy to use, doesn’t crash. I can even see my payroll deposits 2 days before they are available to me which is nice. Again I love this bank and love the app. Meritrust’s Willingness to make sure I was taken care of and I got the best deal for me won my business and it would take an awful lot for me to leave them. They truly have gone the extra mile to make everything work with ease and work smoothly. I have even converted some of my family members to move to a Meritrust bank.

HI Scott, we love to hear this! Thank you for sharing your feedback and allowing us the opportunity to serve you and your family. We appreciate you taking the time to give us a shout-out and review.