WellSpan 12+

I am blessed by the work of the WellSpan health system. I think of all the workers at well span as I would of our Penn State Nittany Lions football players. The way the quarterback coordinates a pass or a defensive safety backing up his defensive team. From the Doctors to nurses and all specialists and their medical secretaries of the sub specialist and their team. I am proud to be under the care of a good team or unity of health care workers. This health care system don’t care if your the president coming in for care or a simple everyday factory worker or someone who is homeless. Everyone is treated the same by our WellSpan health care workers. Thanks to all of you at WellSpan for performing your work like our Penn State football team coordinate a win. If I had more than two thumbs to put up, you all would get them.

The Wellspan app is pretty good but Wellspan itself leaves much to be desired. For starters I was chastised by some at reception for not checking in after I had checked in on the app and the app messaging said not to check in. It said to sit down and my name would be called. Apparently only certain departments with Wellspan can do full check in with the app. Yo be fair on my way out I noticed they had posted signs explaining this but I ignored them on my way in because there are multiple signs saying a ton of different things that weren’t important to me. For example there were signs promoting the use of the app and portal. There were also signed about available transportation in chambersburg which seemed very odd since I was at a Waynesboro location. This disconnect between the app and certain departments is just a larger symptom of all the issues with Wellspan. Evidence of this is that most good providers don’t stay long if they can leave the area.

I would not use Wellspan if I had a choice but my nonwellspan doctor retired and there are very few other options in the area. I suspect Wellspan would not do very much business if they had not used the power of money to buy up a monopoly in the area.

While being able to manage appointment’s & see test results in a timely manner is all great & appreciated, this being used to communicate information from Dr to patient on what they need to be doing (meds, life changes etc) in reference to outcome of test results is not at all good & quite frustrating! It takes out the ability to ask questions & get quick responses. There was an error in a med that was ordered but I can’t even get back to the lengthy message that was sent to me regarding the med. There were two other things mentioned in this lengthy message that I needed to be able to respond to & had some questions but all I can do is send a message & wait up to 48 hours to get a response. After my last visit someone had actually called me & went over my results which I think is much better for the patient. You can’t take the personal contact out of everything. Everything cannot be automated. What is saving you time & trouble is creating a great deal of stress for the patient.