Pinnacle Financial Partners 4+

We absolutely love this bank, they treat you like you are part of their family. When you walk out n they call you by your name, it just feels like they really care about you and your money. I have a elderly mother who has a account and sometimes doesn’t pay close attention to her account and her checks come in two different accounts but her bills are all paid out of one. So every month we transfer money it is no problem but sometimes it does slip your mind they help me set it up so it transfers automatically so she doesn’t get insufficient funds. This bank and the individuals that work in the Goose Creek branch is top notch. Thank y’all for all you do for me and my family.

I’ve banked with pinnacle for 10 or more years now . One if there greatest services is a quick notification when there is suspicious activity to your account . I’ve had no complaints until Covid hit and I had a check I received biweekly and had to wait for lengthy times to deposit this . Within a week from my complaint I was able to access direct deposit by scanning the check on my pinnacle phone app and no more long waits . Not sure if this was already in the works but it definitely kept my business . I’m very satisfied with Pinnacle

Revising this rating even further down. We no longer get to see a confirmation of a transfer other than a generic “your transfer was scheduled. No information about the transfer at all. So for years I’ve taken a screen shot to have a record. Now there is none.

I liked the old app interface. It was clean and useful. This one is clunky and very un-useful. 1. New app doesn’t show all my accounts in one page anymore. That’s why I have a big phone. 2. Logs me out after about 15 seconds of “inactivity”. 3. Logs me out while I’m filling out information in bill pay section. While actively entering information. 4. Deleted all entered info in main bill pay tab when I viewed the amount previously paid by looking in history tab. Why doesn’t it populate from history? I pay the same amount every month for some things.