PenFed Mobile 4+

I use the app often and previously found it quick and easy. I now find that the app often freezes and in most cases requires removal and reinstalling. Secondly, the app is limited in one important feature. Specifically, it should support searches for specific transactions. Sometimes, particularly while traveling access to a computer and the full version is limited so one must rely on the app to review account details. Lastly, the remaining and available balance can be confusing. I know it is intended to show the difference based on pending transactions but some of those are days apart or made by others on the account.

App is terrible, constantly freezes and closes, 99% of the time I have to log in on their website to do anything.
This whole company is really behind in banking technology. I really hate to leave this review but I don’t want anyone else suckered into this bank. I had a small loan with them for credit building purposes because I heard they were such a great bank. Every month I log in to try to pay my bill & every month my external account does not show up. I end up having to pay over the phone & they will charge enormous late fees. My payment was $10 and I was charged a $40 late fee! Every month I’m told to try again linking my account. I try and it won’t let me make payments. I finally spoke with someone yesterday who told me my account “is not eligible” for ach transfers. I.E : I cannot pay my bill. I was trying to pay it off to get away from these people but they literally would not take my money. She told me I had no other option but to mail a paper check. I don’t even have a checkbook! Who uses checks still? I’m convinced they drag this out every month to be able to charge a late fee. It’s really disheartening that this is a bank made for our servicemen and women. I’d hate to think they are taking advantage of others the way they have me but I’m certain I’m not the only one. Stay far, far away from this bank if only to save yourself the aggravation of a bank stuck in the last century.

While the new update is more pleasing to the eyes, the functionality is just bad. As a millennial, it’s very important to me to be able to do mobile banking. The only thing you can really do in this app without issue is view account balances and transactions. Everything else, good luck. Sometimes it works, most of the time it doesn’t. When I transfer money from checking to savings, i always get a cannot complete transaction message and to call customer service. When I call they never know what the issue is. Zelle works okay. Mobile deposit doesn’t work. The app overall is very slow. If I want to transfer money I have to do telephone banking… I would expect PenFed being a national brand, they would have much a much better app. While customer service is always nice and friendly, Due to the app alone, PenFed is no longer my main bank. They need to hiring and or invest more in their mobile and web banking.