SLFCU Mobile 4+

After I installed the app, entered my info, and pressed login, there’s a long delay before anything happens. Finally the password field will show, or maybe the PIN number entry will show. After I enter a password I usually see a message that says: We’re unable to log you in because our system is experiencing difficulties. One time I finally got through to an account summary page, but that was 1 out of 10 tries, and I’ve not been able to get that far since.

UPDATE: it’s working much better now. I haven’t tested everything but the basic functions I use every day are working fast and reliably, and it it looks nice. I know how hard it is to get things working on the first few days, good job, just trying to help. I’ll add any details I might find that I think might be useful. Changing the rating to 5 stars.

I'm sorry the new system was not responsive and running slowly when you tried to log in. We had a few launch-day issues. Please give it another try. Thank you for your patience.

UPDATE: That's great news! We appreciate the update, and are we're glad you're enjoying the new system.

Old app had the ability to show me which card the transactions were being made from. As a family with multiple cards it was helpful to know which card was making the purchase, especially with online purchases. This is important to me in this day in age with all the fraud and theft. Without this feature it is a lot more difficult and to keep track if someone has stole my card info and making bad purchases without my knowledge. Please add this feature back to the app!!

Thank you for your feedback. I have shared this request with our technology team.

I really like the app for its details and responsiveness when using it, however In the past week the SLFCU app has twice given me the message “it’s been a while since you last logged in.” It then makes me do a full log in instead of allowing me to use my Touch ID. I had logged in with id and password no more than 3 days earlier, this seems to go against the idea of allowing Touch ID.
Also, now as soon and I switch to another app (without signing out or closing the SLFCU app) I am automatically timed out. This is very frustrating as I sometimes need to switch to other apps when paying bills or other doing financial activity. Having to sign back in and get back to where I was is not convenient at all. It seems that a timer of even a few minutes before logging you out would be secure and still allow members to do what they need to do.

Thank you for taking the time to share your feedback with us! For the issue about being logged out when navigating away from the app, we’ve recently released an update that should resolve this. For the issue about being asked to enter your log in credentials instead of using Touch ID, we have experienced this occurring if online banking is currently in a maintenance window. However, if this is happening for you outside of the hours noted in the availability schedule at slfcu.org/Availability, please send us a secure message within online banking detailing what you are experiencing so that we can help resolve this issue.