Tower Federal Credit Union 4+

App. Works well except one issue
It doesn’t allows you to toggle between multiple account ,, in other words you can only view information related to one account number . This is inconvenient if you have more than one account and want to view information for all of them. maybe a switch user Icon would help

This app and the tower federal credit union services in general are incredibly frustrating to try to access online. Their security protocols are so excessive as to prevent you from accessing your account. The app logs you out regularly and locked you out of your account if you don’t use it frequently enough. There are requirements to be called by a phone to login, but the call never comes. If you try to link checking accounts to the account, it rejects you. I have used apps with many other banks and never found anything to be so restrictive. I have to help my parents with their apps all the time. It is particularly frustrating because many of tower’s users are retired and their excessive security protocols prevent these users from accessing their account.

I’ve used this app for years. It’s always been a reasonable and adequate app. Nothing flashy, nothing terrible. A recent update inserted a screen between the “bill pay” button and the actual bill pay function- so every time I want to pay a bill I have to click through another screen - an annoying step that serves no useful purpose.

Add to that - for some reason the “make a payment” button to pay e-bills has mysteriously stopped working for me. I can still pay the bills, but not from the e-bill screen. I called a couple of days ago and reported that bug, but no follow-up yet from Tower.