Cadence Bank 4+

As a senior citizen, I was very concerned about the ability to have a bank who treated me as a person. Trust me when I say Cadence Bank treats you as a worthy customer and not simply a number.

The ease of online banking is superb. This was a feature I needed since I cannot get to the bank for deposits, withdrawals, etc like I used to do as a young lad. Everything you need is right there on the Cadence app. You can easily transfer money from checking to savings, pay bills, see balances and much more. It is a one stop service.

I’m proud to be a Cadence Bank customer. I feel like I’m wanted when I do go to my local branch. In fact, from the President of branch to tellers, they treat me as family.

I have had a lot of bank accounts in my years and not a single bank came even close to Cadence!

Thanks Cadence for caring about your customers and for your outstanding technology!

James Woodell

This app provides good, basic features for what you need to access your banking needs via an app. My one complaint though is that there isn’t a way to receive transactions alerts. I would like to be able to approve or reject transactions in real-time. And it would be nice to know if/when a merchant has tried to charge my debit card twice. Being able to see that immediately gives ME the power to cancel it rather than going through the hassle of calling customer service and/or the merchant.

I also have an account with a credit union and I have the ability to do that, even though it’s via a separate app. I think every other bank gives you some kind of real-time access to all of your transactions. I hope this is an option the developers are considering adding in the future. I had someone try to charge my debit card and the fraud Dept caught it and I guess I was supposed to receive a “text message” when that occurs, but I didn’t. Even if I had received the text, how many more steps would I have had to go through to stop the charge?

This app is so handy when all the functions work. However, that is not the case most times. I would like to be able to deposit a check without having to “retake the picture” 10x just to have it say “deposit failed” or without crashing in the middle of a deposit. Transfers typically work, but expect the app to crash and you will need to perform the task several times. The one constant that IS reliable is that you can easily check your balance and see what transactions are pending which is what I regularly do and is why the app receives a (somewhat) generous 3 star rating from me. When the app is working - 5 stars!! Oh you can also view checks you’ve written and I do like that feature on the app as well.
Update: 3/9/23: app still crashes a lot and only works when it wants to. Very inconvenient for a banking app. I’m still experiencing lagging when wanting to make a deposit. However when it actually does work, the deposit function is great and a huge time saver. I just know that I can’t rely on it to work.