Golden 1 Mobile 4+

I am really disappointed that this app is now requiring iOS 13 or higher. I have an iPhone 7 Plus, and it works fine. But in order for me to use mobile banking, I have to now update the app that worked fine two weeks ago.
I am going to have to update my phone to the latest version, which will cause it to slow down, and probably end up causing me to need to buy a new phone. I am very much against buying a new phone every 2 to 3 years, because of the problems it causes to our environment and to the child laborers who have to break down the old phones. There are toxic materials in iPhones so I try to use mine as long as possible.
I really love Golden 1, but I have moved away from Sacramento. I guess I should find a different credit union with locations near me where I can make deposits, so I’m not reliant on my phone

We apologize for the inconvenience! Thank you for your feedback.

Poor performance.
Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again.
Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.

Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.

I don’t usually write reviews but this most recent update has been very disappointing. The app now constantly crashes, or gives error messages. It loads very slowly and face recognition never works even though I enable it EVERY time I log in. Even though I click the “Save ID” button, every time I open the app my ID and password are not saved and it makes me type it out all over again. The layout is completely different even though the previous layout was perfectly fine. The app worked very well before, I’m not entirely sure why this update was even incorporated. Before I could check my credit score easily as well but now I get an error message whenever I try to load it. Very disappointed.

Sorry for the trouble you are experiencing. We appreciate your feedback and we are working diligently to resolve the bugs arising out of the app upgrade. For the Face ID issue, please uninstall the app, restart your phone then reinstall the app. If you continue to experience the issue, please email us at mbrsvc@golden1.com.