Lake Michigan CU Mobile 4+

Needs More!!

I have had the app as long as I have had my account which is about three years. I have recently come into some issues with the app that really should be updated.

-there are not options for notifications. This is different from ‘messages’. Messages are from the bank. I mean notifications about your accounts. The only ones I get are for it I use my card for ApplePay. We should have something where we can set up notifications from the app about balances as well.

- the Face ID/Touch ID is not true. Most apps that request it, automatically do it. For this app, we have to click ‘biometric’ first. Other bank apps are able to have a setting chosen on which password we want to use.

-Quick Balance: now I know not all banks do it, but I have one that does. This app, for ‘quick balance’ has a slide over page option from the log in screen if you choose to have that set up. It used to have a button for it which was easier in my opinion. Button was easier to navigate/find. What could be really useful though, is if you could add It to the widget options when you press and hold the app icon on your phone’s home page. I have another bank that allows that.

If anyone is reading this still, this app is fairly basic and simple once you know where the common things you always need are. I.e. transfer, snapshot, bill pay, etc. I love LMCU and they have been nothing but great to me. I just wish they would update their app so it’s more In tune with today’s technology on phones.

Needs work

I’ve used the mobile check deposit twice as I have direct deposit Thur work so it’s not a big deal too me but Both times I kept receiving can’t read the numbers on the check but looking at the pic they were clear but they went to review and would not post for 4 business days yet this last time it posted right away. Never had this issue with former bank. Also, Bill Pay is a pain. I hate playing the guessing game of adding a date to send how about you tell me then? And waiting a week for you to send is crazy...it should be next day to send to credit card companies and no more then 3 business days for those you send a “check” too. Also Seeing you can’t talk to someone at 12am when you get a Notification at 12am of a pre-authorization for a withdraw from someone you have no idea who they are , why wouldn’t the fraud dept , the one dept you can speak too at night , help you with that? I was told I’d have to call in the morning...it sounds like a fraud issue too me.

Developer Response ,

Please contact customer service at (800) 242 – 9790 for help troubleshooting this issue.

Periodic lack of mobile deposit functionality

The app works great most of the time. Every once in awhile, the app will cease to allow for mobile deposits. It gives an error that “no account was specified” although I do it the exact same way each time.
Unfortunately, calls to support for the app are unfruitful. While polite, they have no idea beyond deleting the app and reinstalling, which doesn’t work. The only suggestion is to try again later. Last time, it stopped working for more than a week and randomly started again. Who knows how long it will take this time.
Mobile deposit is the main feature I require in an app.

Update:
- Just so it’s clear, I’ve contacted support through: their live chat, calling tech support, talking and illustrating problems to tellers in person. Nothing has been resolved. The main problem seems to be with the larger format business checks. I haven’t had problems with personal checks.

Developer Response ,

We want to apologize for the issues you have been experiencing! Please connect with us via Live Chat to help resolve this issue. Visit: https://vue.comm100.com/visitorside/html/chatwindow.8c5433a901d191e25cca73a9250f7a35daeeaf66.html?siteId=3000074&planId=357