PrepaidCardConnect 4+

I got this card thru my employer so my pay checks automatically are loaded on it and so far this app has been great! The thing I like the most is I set up a certain amount to be taken out of every check automatically and put in my savings account and it does it without fail every pay check! I have even changed the amount a couple of times. I love that feature! I have never had any problems transferring money or anything. The only issue I have had with it is the text alerts but that is a minor issue to me and not really worth complaining about. I never have a problem with it loading and everything or anything I do on there seems to be pretty speedy. I actually love this app and hope it continues to work good for me.

The app seems to be having some issues. I stoped getting the text alerts for my card. Tried to sign into my app to see what the issue could be. Discovered I had forgotten my password. Tried several times, and tried to have a reset password emailed to me. Discovered that I had used the wrong email address when setting up the app; so I was unable to receive the email to reset my password. Called customer service. She was able to change my email so I could reset everything. The lady on the phone was very hard to understand and was annoyed that I asked her to repeat herself. When we were finished; she made sure to tell me I could/should use the app/website for issues like this. Which I understand; but if the email was wrong and I wasn’t able to remember my login information then how could I have used the app/website? I felt it was rude of her to say it that way. Then when I was able to get a reset password email; it took several tries. The first several time I just simply got an email that said I had reset my password, even though I had not yet been able to do that.

I’ve noticed in the 2 years I’ve used this app for my Paycard, it has always been very reliable. When I had to report my old card stolen, the customer service was great and easy to communicate with. The app also updates instantaneously upon transactions and transfers, helping to show accurately how much is in my account at all times. Transfers are extremely easy, although they do tend to take a couple business days, but that isn’t a problem for me. Still love the app, and still love using it. They update every so often too. Highly recommend!