Southside Bank 4+

Great!!

The app is really great and convenient. Easy to navigate thru my different accounts and manage different transactions. It’s got a very sensible layout and tab selection for how it’s ‘levels’ are separated and appears to always be in alignment with what I see when I’m logged in online. I use the app for multiple accts, the deposit and the auto-bill pay services. And it’s great!! The mobile deposit transactions were easy easy from the first one! It is seamless in the process and has always been immediately up to date online as is also the automatic bill pay information, both the information I’ve entered to establish any of my payees or payments as well as the information I’m sent in regards to the status of the payments I’ve sent out or payments I’ve set up to be paid. Plus the speed of the app is really good. Rarely ever lagging unless my internet has issue only then is there a problem but never with the app. The Southside bank app is built very well, it’s maintained without interruption and it always communicates the same information I find online so I always have a peace of mind knowing where I stand financially I never have to guess because I’m never left with doubt. I know. That’s a peace of mind only Southside could give me and their app has done that!! Thanks Southside, your application build team did an excellent job!!

Banking App is a super time saver

I started online banking many years ago. It is such a time saver. I can pay a stack of bills quickly, accurately make a screen shot of all the transactions I just confirmed, taking recording check transactions into the digital age. I can pay a dozen bills online in the time it takes to take out one bill, write a check , log the check number and amount , put payment in the envelope, seal envelope and put return address . That saves so much time every single payday when I pay bills...

Developer Response ,

Thank you for your review!

Kelsey

Horrible!

Removing accounts if they aren’t logged in on their schedule. Random password resets. Random password forgetting. Random Face ID login forgetting. It seems this app forgets a lot. Saving a password with the App is hard. Currently the reset password screen takes to a half page so all you have is a back button.
Users are at the mercy of Southside’s inept programming.
The bank itself doesn’t simply update accounts every day, but there are always multi-day pending transactions that make accounting harder than it should be.
Traveling out of country they will lock your account even if you told them you were going. Then there’s no way to use the card unless you have a family member back home to talk with them.
I use another bank that has never had any of these issues. Southside Bank has been one of the worst banking experiences of my life.