North Shore Bank Personal 4+

I love this app. It’s very convenient and easy. Especially being able to use my thumbprint to get into it. Also, really like the new pending deposits feature. So much easier to balance account. Only reason it’s not getting 5 stars is because sometimes it randomly shuts down in the middle of the day for a couple hours when I’m trying to use it. Love it though!

When I’m trying to balance our join two checking to monitor time frame to off balance and avoid overdraft fee charge .. which I monitor constantly in this apps .. out in the blue I just received that I got overdraft charge which not being posted and alert in my text , emails notifications which surprise me ...when I called that they told me that electronic charge was gone through by the time matter which I adds money via transfer balance to my checking which that overdraft charge doesn’t reflex any history regard what suddenly overdraft fee charge us... which the clerks/teller customers service ran out of excuse which it’s concluded this apps/bank is stealing money in overdraft in disguise.. an excuse that service is not convenient anymore.... so be aware... change banks anytime....like I did ...

This app is just awful.

Why is it so dysfunctional at night, especially sunday nights?

The added facial recognition feature to sign in barely works. In fact it has once again caused me to be locked out of my account. My phone doesn’t have this issue with any other app that uses the face recognition feature.

When you have trouble with the app there’s absolutely no 24/7 help. You have to wait until the bank is open which on the weekends or in the middle of the night is a pain.

I’m tired of opening it and it telling me my session has timed out. Hello, I just opened the app.

The deposit check feature can be infuriating as well. I’ve never had to take so many pictures of a checks. I’ve been depositing checks via apps for a few years now and this is the most finicky bank app I’ve used.

UPDATE: The app once again isn’t working at night on the weekend. SHOCKING🤦🏻‍♀️
At this point I’ve tried to get into it Friday, Saturday and Sunday outside of bank hours (it’s when I can do it) and no luck whatsoever.

I’m going to say this once again.

There needs to be 24/7 live support.

I thought the update would make things better. I guess I was a bit naive.