GeoBlue 12+

Great support great coverage

As a international PhD student, our university insurance plan with geoblue provides very good coverage which helps a lot when I was not feeling well in the last three months. It gives me such a relief financially so I can focus on my study instead of all the hassle with medical bills. Great customer support and very good plan coverage with our local clinic and hospital.

Recent versions are more buggy and difficult to use

I’ve used this app for years but the overhaul changes made in the last six months have only drastically worsened the user experience (which already wasn’t great to begin with).

Besides the poor selection of ways to enter information about the purpose of your medical visit, the app experiences intermittent issues with login and submission of claims, things that never have been an issue in the past. Add that to the lack of spell check and the increase of clicks (already so many, and quite a few unnecessary ones!), this app is truly unbearable and wasteful of the end user’s time.

Developer Response ,

Thank you for your feedback. Please contact Customer Service at customerservice@geo-blue.com if you think that claims are missing. In some cases, it takes a while for providers to submit their claims to us. The app does allow submission of claims for most of our insurance products. Customer Service can let you know what your options are. Your GeoBlue website also has information about this. Stay safe in your travels!

Most frustrating and frankly useless

Doesn’t say how to get your policy attached to your account in the app. You need to go on to the website and ‘register’. No specific instructions. Just accidentally found it. Then again it doesn’t automatically show up on the app . If you have insurance previously it only shows the last expired certificate but not the current one. Every time you buy a policy when you travel you have to delete the app, reinstall again for the current policy to show up. Very frustrating and such a time waste!