ACNB Bank Mobile App 4+

The app does most functions but I’m frustrated that all my accounts don’t show. I’ve asked the branch several times for help with no resolution. I also until recently could not transfer funds between accounts online. It took at least 2 years until that finally was fixed. Overall the app is okay but there are still big bugs that need fixed.

Being that your drive ups close at 4:30 it makes it impossible to make deposits/payments. Most people don’t get off early enough to get there before it closes. That is not customer service.
When making deposits through the mobile app you have to wait until your deposit is approved and then wait again for the deposit to get posted until you can make the loan payment. This process length is ridiculous. I have accounts at another Financial institution and there mobile app is AWESOME!!! No waiting for approval or for the deposit to be posted and I can conduct any transaction I want within the dollar limits they have in place which is within the transactions I conduct.
Since the process is so cumbersome, I called your call center, they stated there was a charge to make a loan payment using my checking....Again that’s not customer service!!!
You may want to consider changing something to make things easier to conduct business.
I gave two stars because your app does allow access to view account/loan history.

Love it! Have loved it since the Dillsburg branch opened, so long ago. Very simple for one who is not computer comfortable. So much nicer than Members 1st. They, Members 1st, keep changing theirs and making it an issue and complicated to pay a bill. I now will transfer money from family account to ACNB to pay bill automatically. Please don’t change it. All security can be increased on the back end without making more complicated on my end. Thank you.