Del-One FCU 4+

This has to be the worst banking app I’ve ever seen or used!!!!!! Fingerprint doesn’t work half the time, app locks you out, put in password and half the time that doesn’t work either and when it does it asks you your secret question, and even when you put in the CORRECT answer, it locks you out and you have to call the bank every time and reset everything!!!! This app is straight garbage!!!!! Take my advice and use your online phone browser!!!! Whoever does maintenance on the app needs to be fired ASAP or sent back to basic training!!!! 👎👎🏻👎🏼👎🏽👎🏾👎🏿

I’ve contacted customer service a 2-3 days ago, because I couldn’t get into my app due to being told that my info is not correct. Talking with customer service my same info that I gave them was correct, which is the same info I put into the app and was told that it was wrong. I was advised to delete the app and reinstall. I did this process and I was able to use the app again using the same info. Now a couple days later, I’m face with the same situation again and deleting and reinstalling is not working either. My mobile banking is show I have been banking for many years now, I just don’t have the latitude to go into a bank branch due to my work schedule. I even tried gaining access to my account over the phone and I am told that my pin is wrong. This is frustrating. A lot of people do not like banking with Delaware Credit Unions. Before now I was very please, but I am seriously considering changing banks. This is to much, One thing I don’t want to deal with is issues with my bank and my money.

I’ve hated this app from the start. So many issues, so very opposite of user friendly. However, I’ve made due. Until the most recent app update. Ever since it won’t let me login. In face, as soon as I pull the app up it immediately sends an error message. I’ve deleted and redownloaded it 10+ times and nothing. It’s been almost a week of this. Happened to have some bank card issues around the same time as the update too, I’m sure that’s related. But I’m fed up. Supposedly this update was to “fix bugs” and all it’s done is screw the whole system up. I’m ready to move states just so I can drop this bank and it horrendous app. (For the record, my spouse and I have used BofA, chase, WF, Synchrony, PPal, Cap One, and even a private local bank app with less issues combined than this one)