Partners FCU Mobile Banking 4+

Broken for new iPhones

This app is not optimized to run on any of the new iPhones that use Face ID. Ever since we upgraded to the iPhone 11 we can’t log in at all. Please focus more on functionality and leave aside the cool intro videos (super pixelated on new screen sizes btw) and views slides left and right. Fancy but not functional! Please fix ASAP!

EDIT: This was an edge case scenario that happens when you upgrade phones and transfer data between phones using the Bluetooth(not via iTunes or iCloud) as it appears that the new device is not registered to use with the app. It fixed it by deleting and reinstalling the app. 4 starts! Still think those fancy animations make the user experience slower.

Developer Response ,

Thanks for the feedback and we’re sorry you’re having problems. That is annoying, and we are planning to update the app to work better with the iPhone 11 series with a fix soon. The animation is shown while the app is connecting to our systems. On slower connections, the animation lasts longer. We're investigating how to speed things up. In the mean time, please reach out to our Member Service Center at 1-800-948-6677 for any further questions. Thank you for being a Partners Member!

Too many special effects and annoying status report

I liked the old Partner’s app. It was efficient and easy to use. Now, you have to wait for the special effects to end to check your balance. I preferred being able to quickly access my information over having to wait for the special effects to end. It may just be several seconds, but it simply is unnecessary and a waste of my time. The bank has decided to give more space and highlight what your status is...are you gold or do you have enough money to be platinum? The gold/platinum dashboard takes up more space than the information I want to see. As a working person, I find the gold/ platinum status dashboard insulting. As someone with a perfect credit score, who makes a modest living and lives within their means, I am shamed by the dashboard for not being rich. The old app had a quick log out button on the home screen. Now, you have to click on a button to take you to the logout button. Please focus less on the special effects and the ‘dashboard of shame’ and bring back efficiency and focus on members- what do we want to access quickly- for me it’s my account information and to log out quickly. Thank you.

Developer Response ,

Thanks for the feedback and we’re sorry you are unhappy with the new app. Please reach out to our Member Service Center at 1-800-948-6677 if you have any issues or questions. Also, to ensure your security, the app will automatically log out after 10 minutes of inactivity. Thank you for being a Partners Member!

Not optimized for ipad?

I don’t mind the new app (though I do agree with the “dashboard of shame” comment!) , and it works generally well on my phone, except for turning off all other phone sounds when logging in (that does get annoying). But several times I have run into the problem that the app screen is out of the boundries of my ipad screen. This has happened either when scrolling (I know the thing I want is at the bottom of the screen as it is on my phone, but the app on ipad will not let me scroll down that far) or, recently, with the “New Features” screens(the “X” button is off the ipad screen, so I cannot close the windows to view my account). With the “ new features” I have had to delete the app and reinstall, only to have it happen again. Can this please be fixed? Thanks