Dillons 12+

My Favorite Store!

I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings.
I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made.
It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food.
What a way to shop!

Still clunky UI and User Unfriendly

Clunky UI. Have to work too hard to get to the Tuesday preview of my store’s ad and the Marketplace ad. It is ridiculous to have to click through so many levels to get what you want. These important pages should be directly accessible from the main page, not through increasingly complicated levels of links. Get rid of the huge and useless graphics and get us the direct links to the most used screens of the app, directly from the main screen!

Also, most descriptions of products in searches and especially in digital coupons need at least one more line of text in the item name so we can actually determine what the product is before tapping the link and viewing the full description. For example, if the item name starts with “Simple Truth Organic,” then there is often not enough room for the rest of the text of the name to determine exactly which item it is! This truncation problem occurs over and over throughout the app and wastes the users’ time to have to click the link and go to the full description of the product, just to find out, the item was actually something else. The pictures that are used in the link are no help, as they are often too small to figure out the specific nature of the product as well.

Why you have yet to figure out this issue and have yet to address it, again shows your lack of understanding of what makes a decent user interface.

Developer Response ,

Good afternoon. We are sorry you did not find our previous reply helpful and condescending. That was never our goal. We understand that you feel the app needs to be more user friendly by being redesigned to have quick access to the things that the customers want to navigate too. We are sending your feedback to our app team for them to review and to make changes that will give our customers a better experience when they use the app. Have a great day!

Horrible user interface, doesn’t work more often than does

Horrible and frustrating app! Now cannot put anything from my lists into the cart. Says it’s in the cart and then actually isn’t! So Have to print all lists, then manually type items in search box. BUT can’t hit enter, because must not completely type the item name or get errors that can’t find item. So, only partially type item then wait a very long time to pull up all items even closely resembling that item and the item you want MIGHT show up. Or it says item not found. PLEASE look at or hire tech writers who formulated the UK’s ‘Ocado’ or ‘Waitrose’ grocery shopping apps. They are excellent for search and online grocery ordering and customer interface and customer service apps. **Order online and pick up grocery shopping is a LIFELINE for us and many clients with health issues. Please do better. It is possible and your app fails more than it works. The current update caused more errors than fixed. Please, please review and hire consultants from above mentioned grocery chains in the UK. THEIR APPS ARE EXCELLENT!