Smith's 12+

The best delivery service in the game

I got the Boost membership for the free delivery and it’s fantastic. I get the same things and a similar order on Uber Eats was $9 more IN FEES! and $4 less in item cost… I like how the estimated time is ALWAYS met, on other services they say “15 to 25” but it’s usually more like 45-50 minutes Smith’s has figured out hope to over deliver (pun intended) without under selling what they offer. I thought I was saving a ton of $ with my regular Smith card but in the App they tell you if what you’re buying has a coupon available and I’ve prob saved $50 that way alone - the Boost thing isn’t expensive and pays for itself even if you never got food delivered but the free same day delivery on $35 and up is amazing and they don’t try and ram rod you into a 20% tip which I like, let me make that call, for delivery I have my own tiers like minimum $5 on any order $10 for more than my personal food and then $15 and up for bigger orders it usually works out to around 15-18% - a 20% tip on a $200 order makes zero sense to me … ok that’s it!!

Its-a-o-k

I’m super busy with work so I have my groceries delivered often and it’s just ok, not great. The reason is because it’s way too easy to get groceries I didn’t want. For example, if I order 60 items the default setting is for the buyer to pick something else that is similar. You’d think the buyer would make better decisions in this realm like if I selected a 12 pack coke-a-cola they pick a 12 pack vanilla coke-a-cola which there is no way I will drink (disgusting)! Why no get two 6 packs of coke? Or ever a 2 liter? Now they are supposed to message you and double check if you are ok with the switch but it’s a flawed process. Sometimes the messages comes through, sometimes they don’t, sometimes they come through all at the same time as the check out message so I never get the option to approve or not. To be fair, I could program all my preferences in the app with those 60 items, but the bulk settings are not friendly and it’s time consuming. So I’m starting to get quite a stock of food that I wont eat because its a bunch of flavors I don’t like as some stranger made decisions for me that I didn’t have the opportuntiy to agree with. Waste of money and a big flaw. Seems like the app is designed more in the best interest of SMITHS and less in the interest of what works for me, the customer.

Developer Response ,

Hello! We apologize that you aren't receive acceptable substitutions on your delivery orders. Your delivery order is filled at one of our robotic Fulfillment Centers and not your local store and not by a personal shopper. If you have a specific order number that we can assist with, please call us at 800.576.4377 and reference 60679565. Thanks for shopping with us and have a wonderful day!

This app is way too complicated

I have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching the app to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items.