HD Supply Solutions App 4+

Maintenance supplies

Most of the time you can get the parts needed quickly and efficiently. If your having trouble getting parts a rep for HD Supply is ready and willing to help. After adding mobile app it’s super easy and quick, so your right back to work

Maintenance lead, Lincoln property 20years

Hold things in shopping cart after you purchase. Slow to respond. It's important to always have pictures showing part/item accurately. You listed ice maker as a whirlpool part. What I got several times was GE icemaker I couldn't use. Delays in parts arrival, and appliances arriving damage is a big issue. When we order it's because people are waiting on these things to be fixed or replaced. "We lose money." Concessions have to be given to residents when we can't get what we need and in usable condition. It's not someone pulling the wrong part. Special orders like doors, cabinets, baseboard, appliances parts need to be speed up majorly. But, your service is better then Home-depot pro. I hope they don't do to you what they did to Wilmar.

Developer Response ,

Hello, I'm sorry to hear that our cart and search functionality didn't work as expected for you. We'd love to learn more so that we can work to fix these issues and get to the bottom of why your parts are delayed. If you wouldn't mind, please email us at mobileapps@hdsupply.com.

Delay delay delay

I ordered one set of sliding doors and it’s been more than 3 weeks and I continue to wait. Costumer service is not useful at all, for two weeks I called every day and they all told me the same thing: that it was “in transit and it would arrive today before 5 pm” like programmed robots. Every day the same thing, they told me they would send emails and I would get a response but nothing. This has been a waste of my time and now I’m behind in my project. First and last time I buy from this site.